Deposit Operations Associate

Position
Deposit Operations AssociateII

Location: Hybrid - 3 days onsite in Richmond VA

Position Description
This position requires an intermediate to advanced understanding of deposit products and foundational deposit industry experience. The Deposit Operations Associate II supports our customers deposit servicing needs and contributes to the development and improvement of all processes as well as to the objectives of the team and business. The incumbent directly interacts with internal customers and prioritizes delivery of an excellent experience using strong communication and diplomacy skills while simultaneously managing a variety of standard deposit servicing activities.

Position Accountabilities
Ability to work effectively with minimal supervision and be a team player

Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy and service level agreements

Supports other teammates within the team

Understanding assigned process and procedures as it relates to the job task

Adhere to all applicable laws and regulations governing bank operations including compliance with the Banks BSA/AML Policy and Procedures

Ensure excellent service is provided to our internal partners and customers

Identifies and resolves issues within assigned function

Performs all other job duties as assigned

Provide high degree of professionalism and confidentiality in handling and having access to sensitive information.

Takes accountability for entire process from receipt of work to resolution and closure. Provide recommendations on areas of opportunities

Intermediate understanding of deposit maintenance requests and the ability to apply language to system entries

Perform intermediate to advanced deposit maintenance (demand deposits savings and time deposits)

Perform deposit maintenance quality assurance functions

Comply with dual control standards as required

Ensure daily production goals are met and maintain quality

Participate on assigned projects

Identify risk and escalate concerns through proper channels

Develop and maintain knowledge of bank products services including other lines of business

Ability to learn and adapt to changing procedures and systems

Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries

Ensures all documents are received and accurate before archiving

Performs Quality Control review on imaged documents

Understanding of debits and credits

Understanding basic General Ledger Entries

Ability to utilize multiple systems for researching

Process complex Exception Items (Positive Pay Exception Items Stop Suspects RIP Unposted adjustments)

Participate in the production year-end regulatory tax reporting and corrective reporting

Perform ICS/CDARs boarding to core operating systems with accuracy

Understanding and approving transactions for Deposit Operations Associate I

Researching more complex transactions

Imaging of deposit and loan documents

Manage all incoming and outgoing mail

Process legal documents (subpoenas garnishments liens levies dormancy escheatment)

Basic reconcilement of deposit accounts


Organizational Relationship
This assigment reports to the Manager Deposit Operations


Position Qualifications
Education & Experience
High School diploma or equivalent required. Minimum 2 years deposit servicing experience or 3 years of operations or related experience

Banking accounting or finance experience required


Knowledge & Skills
Intermediate experience with MS Office Suite

High level of accuracy and great attention to detail

Excellent customer service skills

Excellent oral and written communication skills

Detail oriented and quality focused

Flexible able to adapt to change

Ability to prioritize tasks and meet deadlines

Able to handle and prioritize multiple assignments

Experience with deposit operations processes