Service Operations Coordinator

Tustin, CA - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

MICRO CENTER is the nations leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40000 selection of premier computer products and the most knowledgeable staff in the business. Passion Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

We are currently seeking a self-motivated results oriented SERVICE OPERATIONS COORDINATOR. It is Micro Centers core promise to take care of our associates and customers which has led to our success over the last 40 years!

The Service Logistics Coordinator ensures accuracy compliance and efficiency in parts-related processes across stores. This role will oversee vendor order compliance manage chargebacks handle non-productive inventory and support supply chain logistics.

Hourly pay rate is: $22/hr

MAJOR RESPONSIBILITIES:

Review vendor dashboards to validate store compliance ensure claims are closed correctly and log discrepancies as needed.
Manage chargeback processes including disputing incorrect charges administering valid chargebacks to stores and maintaining detailed reporting for oversight.
Process Purchase Order (PO) Requests on behalf of store locations to order replacement and upgrade service parts ensuring timely repairs and excellent customer service.
Prepare ship receive and track supplies stocked inventory and repair parts.
Process returns within established timelines.
Ship all defective cores and escalate incorrect chargebacks related to non-return of cores.
Partner with store and corporate teams to resolve PO-related issues and maintain compliance with costing and audit standards.
Review vendor dashboards to validate store compliance and log discrepancies as needed.
Perform audits and closing tasks within service shop ensuring operational compliance with company standards and procedures.
Perform maintenance of digital records within work order management systems.
Conduct PO Audits to confirm store-submitted orders include accurate costing and compliance with standards.
Maintain the Parts Room and shop supplies by organizing inventory performing cycle counts submitting replenishment requests and ensuring security and loss prevention standards are met.
Coordinate with the Home Office following bi-annual physical inventory to consolidate non-productive inventory for liquidation.

EDUCATION & EXPERIENCE

High School diploma or equivalent.
Strong oral and written communication.
Reasoning and Mathematical skills: Ability to calculate figures and amounts such as discounts interest commissions proportions and percentages.
Physical: Ability to stand at least eight hours per day frequently walk stoop or kneel and to occasionally climb stairs or ladders. Regularly lift and/or move up to 25 pounds frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Ability to adjust focus. Color vision peripheral vision distance vision and close vision to read UPC symbols manuals etc. Ability to work in conditions typical of a high technology retail environment including moderate noise levels. Ability to work a retail schedule that includes all hours of store operation as needed including nights weekends holidays and occasional overtime with consistent Saturday availability due to historically high build volume on that day.

Equipment and Tools

The equipment and tools used while performing the essential functions of this job are typical of those in a computer repair and desktop building environment.

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

Medical Dental and Vision Benefits Coveragefor Regular Full-Time Associates
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Paid Time Off for Regular Associates
401K Plan with Company Match
Esteemed Vendor & Company Job Training
Career Advancement Opportunities

OUR GROWTH OPPORTUNITIES:

At Micro Center we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work loyalty competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Required Experience:

MICRO CENTER is the nations leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40000 selection of premier computer products and the most knowledgeable staff in the business. Passion Energy & Commitment describe life at Micro Center. We are pass...