AV Service Advisor 3rd Shift

About Moove

At Moove were on a mission to make the world safer by enabling autonomy in transportation. Partnering with industry leaders were redefining fleet management and driving the commercialization of autonomous vehicles.
Were expanding globally and seeking passionate innovative professionals to join our journey. If youre ready to be at the forefront of cutting-edge technology and help make mobility safer more efficient and accessible we want to hear from you!

Job Overview

Moove is seeking a highly organized and technically proficient AV Service Advisor to serve as the operational bridge between Field Operations and the Maintenance organization. This role is critical to maximizing fleet uptime by ensuring precise technical triage disciplined documentation and intelligent prioritization of service work across a 24/7 autonomous vehicle operation.

The AV Service Advisor is responsible for orchestrating service workflows validating technical documentation and enforcing safety and quality standards while balancing immediate operational needs with long-term fleet health.

Scope of Responsibilities

Technical Execution & Vehicle Readiness

• Operational Interface: Serve as the primary liaison between field operations and the maintenance department to streamline and synchronize all vehicle service requests.
  
  

• Intake & Technical Triage: Lead the technical assessment of vehicles returning from the field prioritizing repairs based on shift requirements (AM PM or Moonlight) to maximize fleet availability.
  
  

• Workload Orchestration: Schedule maintenance tasks by balancing routine Preventive Maintenance (PM) with urgent disruptive repairs to optimize depot throughput.
  
  

• Ready-to-Launch Coordination: Collaborate directly with operations supervisors to identify and expedite vehicles from staging that are ready for service without technical intervention.
  
  

• Root Cause Analysis (RCA): Perform deep-dive analysis on chronic or recurring vehicle issues to develop long-term mitigation strategies and prevent future system failures.
  
  

Documentation & Operations

• Work Order Lifecycle Management: Oversee the full workflow within the maintenance management system ensuring every entry adheres to strict standards for accuracy clarity and completeness.
  
  

• Proactive History Monitoring: Monitor individual vehicle histories to identify failure patterns and hardware trends.
  
  

• Technical Feedback Loop: Maintain a continuous feedback loop with the technician team sharing insights from operational data to improve repair accuracy and refine shop processes.
  
  

• KPI & Performance Monitoring: Track and report on key performance indicators including average turnaround time responsiveness and planned-versus-unplanned service ratios.
  
  

• Inter-Shift Communication: Lead seamless shift handovers through comprehensive reporting ensuring ongoing repairs and critical fleet issues are visible to incoming teams.
  
  

• Innovation: Identify operational gaps and translate them into process improvements using data-driven insights from work orders vehicle histories and KPIs.
  
  

Safety & Environmental Compliance

• Documentation Integrity Enforcement: Enforce rigorous documentation standards ensuring technicians provide detailed 4 Cs (Condition Cause Correction Confirmation) for warranty and engineering reviews.
  
  

• Quality Assurance Leadership: Monitor depot quality metrics and intervene when documentation gaps or low scores are identified to maintain high performance standards.
  
  

• Warranty Compliance Oversight: Ensure triage and service documentation provides sufficient technical justification to support strong warranty claim acceptance rates.
  
  

• Operational Standards Adherence: Verify that scheduling and prioritization of repairs align with established safety protocols and Mooves operational uptime requirements.
  
  

Required Qualifications

Education & Experience

• Minimum 3 years of experience in automotive service advising fleet maintenance coordination or dealership service operations. High-uptime fleet experience (rental logistics emergency services) is strongly preferred.
  
  

• High School Diploma or GED required. Post-secondary education in Automotive Technology Logistics or Business Administration is a plus.
  
  

• Previous technician experience or strong mechanical aptitude is highly preferred to support technical triage RCA and technician feedback.
  
  

Technical Skills & Systems Proficiency

• Demonstrated proficiency with maintenance management systems and enterprise resource planning tools for inventory and work order tracking.
  
  

• Expert knowledge of warranty documentation standards specifically the 4 Cs methodology with the ability to audit technician notes for compliance and accuracy.
  
  

• Familiarity with EV and AV systems including high-voltage batteries advanced driver assistance systems calibration sensor systems and vehicle cleaning systems. Ability to distinguish cosmetic issues from safety-critical failures.
  
  

• Strong data literacy with proficiency in spreadsheet tools to track and visualize KPIs such as turnaround time and planned-versus-unplanned service ratios.
  
  

Operational Competencies

• Proven ability to manage high-volume vehicle backlogs and make rapid prioritization decisions that balance fast-turn PMs against critical repairs.
  
  

• Experience coordinating with external vendors and body shops as well as managing internal parts logistics to minimize downtime.
  
  

• Exceptional verbal and written communication skills particularly for inter-shift handovers and operational reporting.
  
  

Safety & Compliance

• Demonstrated commitment to safety standards with the confidence to ground vehicles for safety risks despite operational pressure.
  
  

• Experience maintaining high quality scores and enforcing standard work procedures.
  
  

Work Environment & Availability

• Ability to work flexible schedules across AM PM and Moonlight shifts to support 24/7 fleet operations.
  
  

• Ability to move throughout a fast-paced depot environment including service desks parts areas and vehicle staging zones.
  
  

About the Team

Our team is collaborative positive curious and engaged. We think fast work smart laugh often and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.
Moove is strongly committed to diversity within its community. The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice

Moove relies on the accuracy of information contained in employment applications as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations falsifications or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired termination of employment.

EEO Statement

Moove is an equal opportunity employer and does not discriminate on the basis of gender race sexual orientation marital status religion political affiliation or any other protected characteristic.