Sr. Product Owner – Insurance Operations

Essential Duties & Responsibilities

• Performs a combination of dutiesin accordance withdepartmental guidelines: Leadscross-functional coordination to ensure that people processes and communications are fully aligned for seamless technology transitions.

• Develops and executes comprehensive operational readiness and change management plans including stakeholder engagement process impact assessments communication strategies and adoption planning. Proactivelyidentifiesgaps or risks across teams and drives quick resolution

• Leads operational initiatives of medium to large complexity to transform end to end Underwriting and Operational processes ensuring business needs are translated into clear requirements and that teamsremainaligned on scope priorities and delivery outcomes. May leadadditionalprograms outside core product work to support evolving organizational needs.

• Owns and prioritizes operational workstreams ensuring that activities decisions and deliverables align with broader business goals. Defines success criteriavalidatesoutcomes with stakeholders and ensures that outputs reflect desired value and operational impact.

• Serves as a leader in continuous improvementfacilitatingstructured Agile sessions to analyze current-state processesidentifyinefficiencies and recommend improvements. Cultivates a culture of constructive challenge experimentation and learning to elevate team performance and operational maturity.

• Leads planning and refinement activities to ensure work is clearly defined aligned to business value and decomposed into actionable steps. Partners with technical and business teams to assess feasibility dependencies and capacity needs across functions.

• Integrates customer and user insights into operational planning and execution ensuring processes workflows and deliverables reflect real-world usage and drive measurable improvements in experience and outcomes.

• Analyzesoperational metrics and feedback loops toidentifytrends inefficiencies or opportunities. Recommends process & technology enhancements that increase effectiveness and support business scalability

• Inspire and motivatecross-functional teamswhere the members constructively challenge each other have a sense of ownership and advocate for the right long-term decision making. Builds a trusting and safe environment within the team customers and other stakeholders.

• Collaborates with leaders across Product Operations and other business areas to ensure prioritization and execution remain aligned to strategic goals enterprise value and programobjectives.

May performadditionalduties as assigned.

Reporting Relationship

TypicallyDirector or above

Skills Knowledge & Abilities

• Strong executor proven across complex initiatives

• Champion for the adoption of newoperational insurancetechnologies and methodologies

• Ability to build andmaintaincollaborative relationships with stakeholders

• Highly collaborative with good conflict resolutions skills

• Proven ability to enact change quicklyinbusiness operations

• Willingness to develop Agile team members by inspiring encouraging and providing constructive feedback

• Solid leadership skill

• Proven ability to work directly with Product Management businessstakeholdersand technical/product teams

• Domain knowledge of solutions being developed

Education & Experience

• Bachelors degree or equivalent work experience

• Typicallya minimum of five years as a Product Owner or equivalent rolein anOperationsor Underwriting environment

• Experience with insurance orfinance basedproductsin anOperationsor Underwriting environment

• Successfultrack recordwith Agile methodologies

• Applicable certifications preferred (e.g.SAFePO/PM CSPO or PSPO)