Groups, Conference & Events Supervisor
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Groups Conference & Events Supervisor is responsible for coordinating and supervising all aspects of group bookings conferences meetings and special events. This role ensures seamless event planning and delivery exceptional client service and effective communication between clients internal teams and external partners.
Key Responsibilities
Event Coordination & Planning
Manage and oversee group conference and event bookings from initial inquiry to final execution.
Prepare event proposals function sheets BEOs (Banquet Event Orders) and contracts.
Conduct site visits client meetings and event briefings.
Customize event packages based on client needs and venue capabilities.
Client Relations
Serve as the main point of contact for all event clients.
Build and maintain strong relationships to encourage repeat business.
Provide timely responses to inquiries quotes and follow-ups.
Handle client feedback special requests and last-minute changes.
Team Leadership & Coordination
Supervise and support the Groups & Events team ensuring tasks are completed accurately.
Coordinate with F&B Sales Front Office Reservations and Operations departments.
Assist with staff scheduling and training related to event standards.
Ensure all team members understand event requirements and timelines.
Operational Execution
Ensure all events run smoothly according to the agreed plan.
Monitor event setup service timing and overall guest experience.
Resolve operational issues quickly and efficiently.
Ensure compliance with health safety and brand standards.
Administration & Reporting
Maintain accurate records of bookings contracts and event documentation.
Assist with budget monitoring revenue tracking and forecasting.
Prepare post-event reports and conduct debriefings with teams.
Use CRM and event management systems to update and manage client data.
Qualifications :
Requirements & Qualifications
Experience in Events Groups Conference & Banqueting or Hospitality Sales.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Ability to lead a team and work under pressure.
Proficiency with event management software and Microsoft Office.
Strong attention to detail and customer-service mindset.
Flexible schedule including evenings and weekends when required.
Additional Information :
Key Competencies
Leadership & teamwork
Client service excellence
Time management
Problem-solving
Negotiation and sales awareness
Adaptability
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Marketing
- Catering
- Organizational skills
- Hospitality Experience
- Management Experience
- HubSpot
- Event Planning
- Events Management
- Project Management
- Event Marketing
- Leadership Experience
- negotiation
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
