Customer Service Representative 16948
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role: Customer Service Representative
Priority Location: South Africa
Working Hours: Monday to Friday 40 hrs per week (US Time Zone Overlap Required)
Type of job: Fully Remote
Start Date: ASAP
Salary Range: $1750 /month
A candidate with industry-specific experience would be highly considered for the maximum offer. The final offer is at the clients discretion and will depend on the candidates interview result skills and experience.
About the Company: The business serves customers purchasing large high-value wellness products that require careful coordination and logistical attention.
About the Role: The Customer Service Representative will handle inbound calls and emails for customers navigating shipping timelines freight updates delivery issues and after-purchase inquiries. This role requires a calm thoughtful communicator with excellent English and the ability to guide customers through complex delivery scenarios with professionalism.
Core Responsibilities
- Customer Communication: Manage inbound calls and emails with empathy clarity and confidence.
- Delivery Support: Assist customers experiencing delivery delays weather impacts or freight issues.
- Timeline Management: Provide accurate delivery expectations and next steps.
- Problem Solving: Troubleshoot concerns and escalate when appropriate.
- Cross Functional Coordination: Work closely with internal teams and freight partners.
- Brand Representation: Maintain a polished premium customer presence at all times.
Required Experience & Skills:
- Location: Based in South Africa with strong neutral English.
- Customer Service Background: Experience in high touch or high pressure support roles.
- Phone Presence: Confident patient and consultative.
- Adaptability: Ability to think quickly and respond to dynamic delivery conditions.
- Organizational Skills: Strong documentation and follow through.
Preferred (Bonus Points):
- Experience supporting US based customers.
- Experience working with freight logistics or high value consumer products.
Success Metrics:
- Customer Satisfaction Scores and Feedback
- Resolution Rate and Time to Resolution
- Accuracy of Delivery Communication
- Escalation Quality and Reduction of Repeat Issues
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
