Help Desk Support Specialist

Ann Arbor, MI - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Help Desk Support Specialist-Full-time

Salary: $57200 to $65000 (Offer will be commensurate with experience)

Benefits offered for this opportunity:Non-Union Benefits Summary

Role Summary:

Provides first line technical support to the Citys Information Technology (IT) users. Responds to a variety of service requests including troubleshooting of software hardware and network issues implements new hardware/software documents procedures problems and resolutions. Works on related IT projects.

Education Training and Experience Required:

Associates degree in computer science information technology or related field
Professional experience in working with computers and applications: at least 1 year
Knowledge of computer hardware software and networks
Knowledge and experience in computer scripting
Have or be able to obtain Microsoft Certified Professional (MCP) certification within one (1)year of date-of-hire
Have or be able to obtain Comp TIA A Certification within one (1) year of date-of-hire.
Excellent verbal and written communication skills.
The City of Ann Arbor at its discretion may consider an alternative combination of formal education and work experience.

Education Training and Experience Preferred:

Bachelors degree in computer science information technology or related field
At least two years of experience in working with computers and applications
Microsoft Certified Solution Expert (MCSE) and/or Microsoft Specialist certification
Knowledge and experience in computer programming/scripting

Licensing Requirements (position requirements at entry)

Valid MI Drivers License

View Additional Requirements and Information at: Help Desk Support Specialist Job Description

Required Experience:

Help Desk Support Specialist-Full-timeSalary: $57200 to $65000 (Offer will be commensurate with experience)Benefits offered for this opportunity:Non-Union Benefits SummaryRole Summary:Provides first line technical support to the Citys Information Technology (IT) users. Responds to a variety of servi...