Technical Support Engineer, CDNDeveloper Platform

Available Locations: Austin TX Mexico City Mexico

About the Role

As a Technical Support Engineer (Developer Platform) you will serve as the technical point of contact for Cloudflares Developer and Media Platform products including Workers Durable Objects D1 R2 Pages KV Images and Stream.

You will focus on troubleshooting diagnosing and resolving technical issues while guiding customers on best practices for configuration performance and reliability. Your work ensures developers and businesses can effectively operate and scale their applications on Cloudflares edge network.

You will collaborate closely with Engineering Product and Developer Relations to surface bugs share product feedback and contribute to internal knowledge resources.

This position requires flexibility to support customers globally including a 5-day schedule (SundayThursday or TuesdaySaturday) aligned with either Eastern Time (ET) Central Time (CT) or Pacific Time (PT) hours depending on business needs and occasional public holiday coverage.

Responsibilities

• Provide expert technical support for Cloudflare Developer Platform products: Workers Durable Objects D1 R2 Pages KV Images and Stream.
• Troubleshoot and resolve issues related to Cloudflare AI workloads (Workers AI AI Gateway Vectorize) including inference API errors latency and resource utilization.
• Engage with customers through multiple support channels including email phone chat and customer calls/meetings.
• Reproduce customer issues in test environments isolate the root cause and document clear steps to resolution.
• Collaborate with Engineering teams on bug triage and product feedback using internal JIRA and escalation processes.
• Author and improve documentation runbooks and knowledge base articles to empower self-service for developers.
• Contribute to internal training and mentor peers in areas like serverless computing JavaScript runtime debugging and edge storage architecture.
• Maintain excellent communication and empathy when engaging with customers from startup developers to enterprise engineering teams.

Requirements

• Minimum 3 years of experience in a technical support or customer engineering role preferably supporting developer or platform products.
• Strong understanding of internet and web protocols including HTTP/HTTPS DNS TCP/IP and TLS and experience using diagnostic tools (e.g. curl dig wrangler DevTools HAR files etc.) for troubleshooting and analysis.
• Experience with observability and tracing tools for performance troubleshooting and incident analysis (e.g. Cloudflare Analytics New Relic Datadog Grafana or equivalent).
• Familiarity with AI-related services such as Workers AI AI Gateway or Vectorize and a general understanding of how AI workloads (e.g. model or inference requests) differ from typical web or API traffic in terms of performance and resource usage.
• Working knowledge of Terraform Wrangler CLI or similar automation tools.
• Excellent verbal and written communication skills with the ability to convey technical information clearly to both technical and non-technical audiences.

Preferred Qualifications

• Hands-on experience with Cloudflare products especially Workers R2 Images Stream.

Compensation

Compensation may be adjusted depending on work location.

Equity

This role is eligible to participate in Cloudflares equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses support caregiving build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs including parental pregnancy health medical and bereavement leave

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.