Quality Audit and Training Specialist
Share
Job Location:
Hamilton Square, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company Details
Berkley Accident and Health is a risk management company that designs innovative solutions to address the unique challenges of each client. With our entrepreneurial culture and a strong emphasis on analytics we can help employers better manage their risk. We offer a broad range of products including employer stop loss benefit captives provider stop loss HMO reinsurance and specialty accident. The key to Berkleys success is our nimble approach to risk our ability to quickly understand think through and devise a plan that addresses each clients challenges coupled with the strong backing of a Fortune 500 company. Our parent company W. R. Berkley Corporation is one of the largest and best managed property/casualty insurers in the United States.
This position will be based in one of our offices:
- Hamilton Square NJ
- West Hartford CT
- Marlborough MA
- Kulpsville PA
We offer hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.
#LI-AV1 #LI-hybrid
The company is an equal employment opportunity employer.
Responsibilities
Our Quality Audit and Training Specialist is a new dual role in the areas of claim quality audit and training. This role will conduct ESL audits related to operational review SOX and quality reviews audits this role is responsible for designing delivering and evaluating training programs for new and existing claims staff developing training materials and evaluating employee performance through feedback and audits. Will act as a mentor during the training process and collaborate with subject matter experts and management to identify and address skill gaps.
What you can expect:
- Culture of innovation teamwork supportive colleagues and leaders willing to invest in talent
- Internal mobility opportunities
- Visibility to senior leaders and partnership with cross functional teams
- Opportunity to impact change
- Benefits competitive compensation paid time off comprehensive wellness benefits and programs employer funded health savings account profit sharing 401k paid parental leave employee stock purchase plan tuition assistance and professional continuing education
Well count on you for:
Quality Audit Responsibilities:
- Handle department quality audits process related to service standards adherence to procedural regulatory and financial requirements.
- Discuss and prepare reports for management regarding all audit results
- Ensure the Claims manual is updated and distributed as needed
Training Responsibilities:
- Design and create training materials manuals e-learning modules and quick-reference guides for new hires and ongoing professional development.
- Conduct interactive training sessions (in-person and virtual) on claims processes new procedures regulatory changes and software systems.
- Assess employee progress through training and provide feedback to both employees and management.
- Monitor adherence to quality and productivity standards and identify trends in claims handling to recommend process improvement.
- Work with management subject matter experts and other departments to align training with organizational goals.
- Other duties as assigned
Qualifications
What you need to have:
- High School Diploma required
- 5 years of experience in claims handling and training within the self-funded insurance industry.
- Excellent organizational verbal and written communication as well as interpersonal and relationship building skills with the ability to influence and add value to the organization.
- Detail orientated with a high degree of accuracy and ability to multitask.
- Must be highly motivated and able to handle multiple priorities in a consistently changing environment.
- Strong problem solving decision-making reporting and analytical skills. Must possess good judgment and work effectively with internal business areas peers and co-workers.
- Demonstrated proficiency in Connexure (David Young) claims system Microsoft Office software including Word and Excel.
- Must exhibit a professional behavior at all times while representing or being identified as an employee of Berkley Accident and Health.
Additional Company Details
The company offers a competitive compensation plan and robust benefits package for full time regular employees including:
Base Salary Range: $80000 - $100000
Benefits include: Health dental vision dental life disability wellness paid time off 401(k) and generous profit-sharing plan
The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
Job Description
Required Experience:
IC
Key Skills
- Quality Assurance
- FDA Regulations
- Data Collection
- Food Safety Experience
- ISO 9001
- Mobile Devices
- Root cause Analysis
- Quality Systems
- OSHA
- Food Processing
- Quality Management
- cGMP
About Company
Berkley is a leader in commercial lines insurance, with over 60+ specialized businesses - each with deep expertise in an industry, product, or regional niche.
