Communications Lead and Content Design Senior Associate

Content Designers shape experiences using content and language to build customer confidence. They plan create and structure product content.

As the Content Design Senior Associate for the Global Finance Technology organization at JP Morgan you will play a key role in shaping communication strategies developing impactful content and analyzing insightful data. This position is part of the Chief of Staff Office and requires a proactive self-starter to help advance our objectives and foster a positive culture within our 1600-person organization.

In this role you will craft and implement comprehensive communication strategies that effectively convey our narrative to both business and technical partners while enhancing employee engagement. You will design write and create content for the organizations global communication channels offering solutions that align with product development operational and cultural goals. Your exceptional verbal communication skills and senior stakeholder management abilities will cultivate productive relationships and influence decision-making to achieve beneficial outcomes. Your experience in managing complex initiatives coupled with your proficiency in data analysis and adaptability will empower you to navigate complexity and change. Beyond leading strategic communications you will also be responsible for developing and maintaining dashboards and reports to support operational programs and monitor key performance indicators. Your expertise in data analytics will provide actionable insights that inform strategic decision-making within the Global Finance Technology group.

Job Responsibilities

• Develop and implement content strategies for products and features ensuring alignment with user experience principles and business objectives.
• Collaborate with cross-functional teams and senior stakeholders across regions to create engaging user-friendly content and champion globally inclusive cultural initiatives.
• Write and design content for various channels including executive messages presentations global and location-specific events and strategic communications.
• Execute communication strategies by identifying needs and recommending solutions that support operational and cultural objectives.
• Analyze content and communication performance metrics utilizing advanced data analytics to provide actionable insights and optimize user experiences and messaging.
• Develop and maintain dashboards and reports to track key performance indicators informing strategic decision-making within the Global Finance Technology group.
• Measure the effectiveness of communication programs and channels assessing their impact on the organization.
• Identify and mitigate risks proactively addressing potential roadblocks and implementing contingency plans to maintain momentum.

Required qualifications capabilities and skills

• 3 years of experience in content design editing or writing for digital products and platforms.
• Skilled in content architecture storytelling and crafting clear engaging communications.
• Proven background in content design or communications in corporate or technology settings.
• Expertise in conveying complex information through effective written and verbal storytelling.
• Excellent verbal communication and collaboration skills including experience working with senior leaders.
• Strong creative problem-solving data-driven critical thinking and adaptability in identifying trends and patterns.
• Proficient in designing content structures for enhanced user experience and intuitive navigation.
• Experience with data visualization tools such as Tableau or Databricks for developing dashboards and reports.
• Strong organizational skills with the ability to manage multiple projects simultaneously.