Sr. Manager, Digital Renewals

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

About the role:

Join Samsaras Global Renewals team and take ownership of our fast-growing Digital Renewals function. This senior leadership role oversees all aspects of commercial renewalsincluding sales-assisted self-service and auto-renewal customersdriving customer growth efficiency and retention at scale. Youll lead a high-performing team of managers partner cross-functionally and design strategy for the next evolution of digital renewals.

This is a remote position open to candidates residing in the US exceptAlaska Austin Metro Boulder Metro California Chicago Metro Connecticut Dallas Metro Denver Metro Houston Metro Maryland Massachusetts New Jersey New York Rhode Island Seattle Metro and Washington D.C.

You should apply if:

You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents whether students get dropped off safely from school or whether power gets restored quickly after a natural disaster.
You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn you will strategically partner with our customers to find unique solutions to help keep their operations safe efficient and sustainable.
You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara you are in constant communication and collaboration with key stakeholders to win as a team.
You are the architect of your own career: If you put in the work this role wont be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role you will:

Own strategy and operations for sales-assisted self-service and auto-renewal commercial renewals
Lead develop and inspire a team responsible for 1:1 and scaled renewal motions
Collaborate with Sales Customer Success Product and Marketing to optimize the digital renewal journey and drive improved retention and expansion
Set and manage performance metrics aligned to renewal revenue customer experience and operational efficiency
Build processes and leverage technology to improve automation self-service and enablement for the renewal customer base
Serve as a champion for customer value identifying and removing renewals friction points and proactively mitigating churn risk
Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

7 years experience in SaaS recurring revenue or subscription-based business with emphasis on renewals or customer success
3 years of people management experience including managing managers and scaling teams
Deep experience with digital commerce or self-service renewal workflows
Track record driving measurable improvements in renewal rates and customer lifecycle performance
Strong analytical and process optimization skills with experience using CRM and digital tools
Excellent cross-functional communication and project leadership abilities

An ideal candidate also has:

Background in high-growth environments and/or public company experience
Deep familiarity with B2B sales digital adoption or experience with auto-renewal operations

Required Experience:

Manager

About the role:Join Samsaras Global Renewals team and take ownership of our fast-growing Digital Renewals function. This senior leadership role oversees all aspects of commercial renewalsincluding sales-assisted self-service and auto-renewal customersdriving customer growth efficiency and retention ...

About the role:

You should apply if:

You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents whether students get dropped off safely from school or whether power gets restored quickly after a natural disaster.
You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn you will strategically partner with our customers to find unique solutions to help keep their operations safe efficient and sustainable.
You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara you are in constant communication and collaboration with key stakeholders to win as a team.
You are the architect of your own career: If you put in the work this role wont be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role you will:

Own strategy and operations for sales-assisted self-service and auto-renewal commercial renewals
Lead develop and inspire a team responsible for 1:1 and scaled renewal motions
Collaborate with Sales Customer Success Product and Marketing to optimize the digital renewal journey and drive improved retention and expansion
Set and manage performance metrics aligned to renewal revenue customer experience and operational efficiency
Build processes and leverage technology to improve automation self-service and enablement for the renewal customer base
Serve as a champion for customer value identifying and removing renewals friction points and proactively mitigating churn risk
Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

7 years experience in SaaS recurring revenue or subscription-based business with emphasis on renewals or customer success
3 years of people management experience including managing managers and scaling teams
Deep experience with digital commerce or self-service renewal workflows
Track record driving measurable improvements in renewal rates and customer lifecycle performance
Strong analytical and process optimization skills with experience using CRM and digital tools
Excellent cross-functional communication and project leadership abilities

An ideal candidate also has:

Background in high-growth environments and/or public company experience
Deep familiarity with B2B sales digital adoption or experience with auto-renewal operations

Required Experience:

Manager

Key Skills

User Interface
Competitive Analysis
New Technologies
Business developments
Communication
Content Management System
Market Research
Internet
Youtube
Digital Assets
Digital strategy
Social Channels
Digital Forensics
A/B Testing
Analytics

Apply Now

About Company

Samsara

Publicly traded company [NYSE: IOT] offering a single platform for fleet operations at scale. Products include real-time GPS, ELD, AI-powered dash cams, telematics, maintenance, routing, & driver app. Recognized by the Forbes Cloud 100.

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