Conversion Rate Optimization Specialist

Who we are

At Twilio were shaping the future of communications all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location youre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts were acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilios next Conversion Rate Optimization Specialist.

About the job

We are actively recruiting for this role to fill an existing vacancy. This position is needed to support A/B testing and personalization efforts to improve conversion rates across the digital journey including the website landing pages and chat experiences on . This role focuses on optimizing signup and lead capture pages in collaboration with Marketing Design/UX Analytics and Engineering. The position reports to the Sr. Director of Web and works in strong partnership with CRO Director.

Responsibilities

In this role youll:

• Execute a CRO roadmap built on data insights and hypotheses in close collaboration with the CRO Director.
• Independently configure implement and QA experiments using Adobe Target and personalization tools like VWO; including front-end-coding where needed. Collaborate with the web engineering team to scope and deliver more complex test variations ensuring robust site tagging and to resolve technical blockers.
• Optimize pages and forms to improve full-funnel performance across digital touchpoints.
• Use user research and data to inform test concepts and experiment variants.
• Assess test feasibility and recommend execution approaches balancing business priorities resources and technical constraints.
• Translate UX strategies and wireframes into test-ready variants.
• Work with Marketing Analytics team to define and create audiences
• Build QA and launch personalization experiments in coordination with cross functional teams/initiatives.
• Define monitor and analyze success metrics for all experiments ensuring proper data validation and instrumentation for robust experiment tracking.
• Share test results and insights with Marketing and cross-functional partners.
• Manage testing timelines and backlog.
• Work with site authors to ensure winning variants are implemented and scaled across the site documenting outcomes and lessons learned.

Qualifications

Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5 years of experience executing A/B testing and personalization frameworks with a strong understanding of web funnel performance.
• Comfort editing HTML CSS and JavaScript to implement
• Strong analytical skills to interpret data monitor site performance and generate insights.
• Experience with Adobe Experience Manager website instrumentation.
• Familiarity with Adobe Target Mutiny VWO and data visualization tools (GA4 Looker Tableau etc.).
• Proven collaboration with Marketing and Engineering teams.
• Strong design sensibility understanding of technical trade-offs and awareness of B2B user behavior and customer psychology behind conversion decisions.
• Effective communication skills across diverse teams and organizational levels.

Desired:

• Experience in B2B environments or companies with similar acquisition flows.
• Familiarity with Twilio products like CDP.

Location

This role will be remote and based in Alberta British Columbia or Ontario Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location. Based on role employees may also be eligible for additional compensation and benefits including but not limited to incentive programs commissions equity grants health and wellness benefits retirement contributions and paid time off.

The estimated pay ranges for this role are as follows:

• $82720 - $103400 CAD
• Target Bonus Percentage 12.50%

The successful candidates starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location.

Twilio thinks big. Do you

We like to solve problems take initiative pitch in when needed and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic. Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now! If this role isnt what youre looking for please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally Twilio participates in the E-Verify program in certain locations as required by law.