Manager, CSM Korea & Japan

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Adobe is a place where exceptional people work dontjust take our word for it our employees have recently voted us and Adobe Japan has been ranked13th for Great Place to Work.

Wereproud tooffer marketcompetitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance global days off wellness fund parental leave access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more please visit also proudlyempower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy employee and community engagement.

We know that people are the differentiator in our business andthatswhy we want to meet you!

Overview

Adobe is seeking a proficient and dynamic Manager of Customer Success to lead a Customer Success Manager (CSM) team composed of members across the Japan and Korea regions within the Customer Strategy & Success (CSS) organization. The Manager will report into the Senior Manager of the CSS organization for Japan & Korea.

This team scopes Adobes Creative Cloud and Document Cloud business. The Manager will be responsible for guiding the CSM team to contribute to retention and expansion of Adobes business through promotion of product & solution adoption value realization and the enhancement of customer engagement.

What you will do!

Team Leadership:Lead mentor and inspire the team of Customer Success Managers (CSM) across Japan and Korea fostering a culture of excellence collaboration and innovation.
Strategy:Develop and roll out customer success strategies aligned with Adobes overall objectives taking into account the unique priorities and nuances of the business situation.
Adoption Promotion and Value Realization:Ensure the team drives customer adoption by overseeing the implementation of programs to increase the usage of Adobe products and solutions. You will lead the teams efforts for Value Realization ensuring customers recognize the maximum value from their Adobe investments which leads to deeper customer engagement and the retention and expansion of the business.
Customer Health:Proactively monitor and manage the holistic customer health to ensure high renewal readiness preemptively identify and mitigate retention risks and collaboratively unlock expansion opportunities with sales.
Cross-functional Collaboration:Collaborate closely with other stakeholders like Sales Solution Consultants Marketing and Enterprise Support as well as CSS organization members in other regions to deliver a seamless customer experience and drive business growth.

What you need to succeed

Transformational Leadership:In a rapidly changing business environment the manager must actively embrace and embody change as an opportunity for growth. They personally model an experimental approach - not fearing failure and encourage the team to adopt this mindset establishing a culture of continuous learning and innovation within the CSM organization.
People Leadership & Development:The managers core focus is on ensuring psychological safety and fostering high engagement and motivation within the team. This involves consistently improving overall team performance by conducting effective coaching and feedback to maximize the potential and support the career growth of individual CSMs.
Strategy & Operations Excellence:To directly align team activities with business goals the manager develops and executes data-driven CS strategies. They strictly manage team outcomes by aligning with KPIs and continuously optimize work processes and workflows aiming for the efficient and effective realization of customer success.
Deep Customer Insight & Influence:The manager establishes themselves as a strategic partner by building trust with customer executives. They deepen the understanding of the customer journey and coach CSMs to clearly communicate the business value (Value Realization) derived from the product and solution thereby boosting adoption and customer loyalty.
Cross-functional Collaboration:To maximize the CSM teams results the manager coordinates seamlessly with internal departments like Sales Solution Consultants Marketing and Enterprise Support. They drive the company-wide customer-centric growth cycle by feeding customer insights back for product improvement and sharing up-sell opportunities.
Experience:Minimum of 5 years of experience in account management or a related field within the software industry with at least 3 years in a leadership role.
Language Requirements:
- Japanese: Native-level proficiency
- Korean: Business Advanced-level proficiency required
- English: Conversational proficiency desired

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices toEmployee Networksand programs designed to make everyone feel includedwerecommitted to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Likewhatyou haveread andkeento jump in Think you might not have all the skills we are looking for Just take the plunge and apply we know that by bringing together a diverse group of people weareso much better together.Wedlove to see where we can help driveCreativity for Alltogether.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Required Experience:

Manager

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos...