Head of Service & Operations
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Were a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and were proud of the difference we make to customers to local communities and towards a sustainable future for the world.
Were looking for a Head of Service & Operations. Based in Glasgow you will play a pivotal leadership role in shaping and delivering Aggrekos global IT service and infrastructure strategy. Reporting to the CIO youll ensure our technology foundations are secure reliable scalable and capable of supporting our fast-evolving global business.
Why Aggreko Here are some of the perks and rewards:
A competitive salary and benefits package
Generous holiday entitlement with option to buy or sell
A focus on continued personal development
Paid time off work for volunteering in the community
Access to our Employee Assistance Programme which helps promote and support a healthy lifestyle
What youll do:
Lead the strategy and execution of Aggrekos global IT infrastructure and service delivery operations including the service desk.
Ensure our network cloud data centre and end user compute roadmaps are secure reliable scalable and future-proof.
Build motivate and develop a high-performance team fostering strong customer service continuous improvement and a shift-left ethos.
Manage key vendor partnerships to maximise value leverage innovation and optimise third-party spend.
Define robust governance working with Enterprise Architecture and IT Security to ensure effective controls that maintain ISO27001 certification and achieve SOX compliance.
Drive operational excellence by delivering strong performance across core ITIL processesincluding Major Incident and cyber incident response.
Track and continuously improve service performance through SLAs KPIs and automation-driven efficiency.
Youll have the following skills and experience:
Proven experience delivering IT services at scale in a global environment balancing operational reliability with innovation.
Strong commercial acumen and the ability to build effective partnerships with platform and service vendors.
Strategic thinking and the ability to set direction in a complex fast-moving technology and business landscape.
Exceptional leadership skills with the ability to motivate teams navigate competing priorities and drive high performance.
A pragmatic delivery-focused mindset with a passion for improving user experience and operational excellence.
Find out more and apply now.
Bring your energy. Grow your career.
#LI-LW1
Equal employment opportunity
We welcome people from different backgrounds and cultures and respect peoples unique skills attitudes and experiences. We encourage everyone to be themselves at work because we know thats how we do our best for each other for our customers for the communities where we work and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko we will consider your application based on your qualifications and experience and not on your race colour ethnicity religion sex sexual orientation gender identity national origin disability or veteran status.
Required Experience:
Director
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
About Company
Aggreko plc is a supplier of temporary power generation equipment and of temperature control equipment. It is headquartered in Glasgow, Scotland, United Kingdom. It is listed on the London Stock Exchange, and is a constituent of the FTSE 250 Index.
