Staff Systems Engineer Federal 3rd Shift

Please Note:  This position will include supporting our US Federal Government Cloud Infrastructure.

This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.
 

As a Staff Systems Engineer on ourSysEng OODP Operations teamyou will help deliver24x7 supportfor our Government Cloud infrastructure. 
 
The Federal SysEng OODP Operations Team has3 shifts that provide 24x7 production support for our Big Data Government cloud infrastructure. 

Below are some highlights. 

• 4 Day work week(Wednesday to Saturday OR Sunday to Wednesday) 
• No on-call rotation 
• Shift Bonuses for 2nd and 3rd shifts 
• This is a 3rdShift position with work hours from 11pm - 10am Pacific Time 

The Cloud Infrastructure Systems Engineering team at ServiceNow is looking for help to architect and build the server infrastructure and core services that allow our SaaS platform to run at scale and with high availability. Were looking for a skilled systems developer who can help craft the technology and processes needed to sustain ServiceNows growth while gaining valuable experience in modern systems and software development.

What you get to do in this role:

• Write and maintain software-defined declarative infrastructure at scale.
• Deploy scale and manage containerized applications using Kubernetes Docker and other related tools.
• Strong understanding of traditional relational databases like MySQL or PostgreSQL. Ability to write queries perform joins and optimize basic SQL queries.
• Develop systems web services and automation tools that are thoroughly specified documented and testable.
• Build orchestration workflows by leveraging features of the ServiceNow platform.
• Research and implement new open-source and commercial tools technologies and methodologies.
• Manage large scale infrastructure with code.
• Collaborate with peer teams who have built world-class networking and orchestration solutions.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
• 8 years of related experience with a Bachelors degree; or 6 years and a Masters degree; or a PhD with 3 years of experience; or equivalent experience.
• Can figure things out. You will have documentation and many peers to turn to for help but your work will touch many interconnected systems and technologies - too many to rely solely on the knowledge of others. To succeed you will need to investigate and discover on your own.
• Deep understanding of Kubernetes architecture concepts and operations 
• Experience working with VictoriaMetrics Postgres Redis Prometheus and Grafana
• You are very comfortable building and maintaining Linux-based systems through automated tooling such as (but not limited to) Terraform Cobbler Puppet Ansible etc.
• You are familiar with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure Amazon EC2 VMware vSphere etc.
• Enjoys designing authoring testing and debugging code in a popular systems language such as Python Go Java or Ruby. You should also have experience writing test specifications and understand the fundamentals of test automation.
• Has a working understanding of related infrastructure concepts such as IP networking block and file storage load-balancers etc.
• Has a working understanding of related internet protocols such as DNS LDAP NTP SMTP HTTP etc.
• Excellent oral and written communication skills.
• High integrity honesty and can uphold ServiceNows values.

While these are not musts they are undoubtedly nice-to-haves:

• Full-time software development experience
• Relevant Azure AWS or GCP certifications
• Deep experience with Terraform (any provider but especially Azure)
• Familiarity with Cloudera Data Platform (CDP) and its ecosystem

GCS-23

For positions in the Bay Area we offer a base pay of $158500 - $277500 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including non-traditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact  for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time