Senior Staff Technical Program Manager

Team & Role
We are seeking a Senior Staff Technical Program Manager to support and guide a cutting-edge AI-enablement and tooling program serving the Experience team that includes UX designers UX researchers tech writers and product experience strategy & operations.
You will serve as a cross-functional integrator to bring our AI strategy to life across Experience Eng and Product as we execute today and transform for tomorrow. You will skillfully help us navigate a rapid shift to an AI-native future. You will partner with stakeholders across design research tech writing product ops and engineering to ensure we deliver on the full potential of ServiceNows AI-native vision.

The ideal candidate brings strong presence and strategic acumen to guide large-scale technical programs in fast-moving ambiguous environments. Youve successfully launched AI enablement programs built AI agents or features and guided complex transformations from concept to impact. You excel at collaborating with senior stakeholders coordinating program strategy and execution across cross-functional teams and telling compelling stories grounded in operational excellence. Youll solve complex business and product problems while staying attuned to real-world feedback and emerging AI advancements directly accelerating innovation and driving measurable impact on company goals.

What you get to do in this role:

• Oversee execution of a highly complex and cross-functional AI-enablement and tooling program collaborating with senior stakeholders across various functions to integrate AI into design research writing and operational workflows.
• Operate on your own to integrate AI into design research writing and operational workflows defining end-to-end plans engaging executives mapping PDLC and ops workflows defining business/product requirements partnering with engineering to build solutions and establishing success metrics.
• Synthesize complex technical organizational and business challenges into clear strategies scalable solutions and actionable plans that drive customer value and PDLC efficiencies.
• Identify connections and reconcile potential conflicts/overlaps between various programs AI features/tools/solutions and initiatives.
• Implement scalable processes and governance that balance rapid innovation with responsible AI use.
• Promote organizational change by supporting stakeholders in modeling AI-native behaviors and accelerating adoption across their teams.
• Ensure transparency and cross-functional stakeholder alignment through clear communication of program status risks tradeoffs and resourcing choices to technical business and executive audiences.

Qualifications :

You might thrive in this role if you:

• Are an empathetic communicator and collaborator who influences across technical business and executive audiences while building durable trust with partners.
• Have 10 years overseeing complex programs in fast-paced high-scale technology companies collaborating across UX design UX research content product ops and engineering teams.
• Build thriving high-trust environments bring rigor and systems thinking to ambiguity and operate with a bias for aligned execution over org boundaries.
• Are structured detail-oriented and rigorous in ensuring quality accountability and durable delivery.
• Have integrated AI into workflows processes or decision-making  whether using AI tools building agents or custom solutions automating end-to-end systems or exploring AIs transformative potential.
• Navigate complex conversations that solve critical business and technical problems in both strategic and tactical contexts.
• Have a proven record of success coordinating highly cross-functional technical programs that deliver measurable impact.

Preferred Qualifications:

•  Have familiarity with data analysis tools (SQL Python or similar) for querying data and building dashboards

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time