On-site Technology Support Services
Share
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
As a member of the On-site technical support team you play a crucial role in keeping IT operations running smoothly and ensuring that your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself and a better working world for all.
Technical Responsibilities of an On-Site technician:
- Providing support to 4000 customers in the Toronto office who may be working on-site at a client engagement or remote. (Occasional after-hour support is required)
- Troubleshooting and Problem solving: Laptop break-fix application and network connectivity issues
- Service Now ticket management; prioritizing tickets and awareness of SLAs
- Supporting Microsoft Windows and MAC operating systems
- In-depth knowledge of Microsoft applications: Outlook Teams OneDrive
- Asset management: involves understanding how to track and manage hardware assets from acquisition through disposal.
- Conference room support. Technology may include Microsoft Surface Hubs Crestron Condeco Microsoft Teams Rooms AV equipment (speakers cameras and monitors/kiosks) meeting room checks.
- Printer support (installation configuration and troubleshooting)
- Event and Meeting Support (may occur on-site or off-site)
- Client site support (travel to support EY employees at a local client engagement site)
- Server Room support: Provide remote hands support while guided by our global network techs (checking ports tracing cables rebooting hardware upgrading devices).
- VIP/White Glove support
Interpersonal skills an On-site technician should have:
- Outstanding customer service skills
- Excellent communication skills
- Great team mentality
- Self-motivating organized detail oriented ability to multi-task
- Desire to learn and build a career as unique as you are
Experience Requirements:
2 years of on-site technical support experience
EY exists to build a better working world helping to create long-term value for clients people and society. EY is an equal opportunity affirmative action employer providing equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression pregnancy national origin disability status or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
EY Canada Recognition:
Canadas Best Diversity Employers 2024
Great Place to Works Best Workplaces in Canada
LinkedIns Top Companies 2024: The 25 best workplaces to grow your career in Canada
What we offer you
At EYwelldevelop you with future-focused skills and equip you with world-class experiences.Wellempower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore.
Are you ready to shape your future with confidence Apply today.
To help createan equitableand inclusive experience during the recruitment process please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
Bij EY Studio+ creëren we transformatieve ervaringen die mensen in beweging brengen en markten vormgeven. We combineren design, technologie en commercieel inzicht, aangevuld met EY.ai, een verenigend platform en aangedreven door ons volledige spectrum van diensten.
