On-site Technology Support Services

Toronto - Canada

Monthly Salary: $ 60000 - 90000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

We are looking for an On-site Technology Support Services to join ourOn-site Technology Support (OSTS) team on a 12-month fixed-term contract.

As a member of the On-site technical support team you play a crucial role in keeping IT operations running smoothly and ensuring that your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself and a better working world for all.

This job posting relates to an existing vacancy within our organization.

Technical Responsibilities of an On-Site technician:

Providing support to 4000 customers in the Toronto office who may be working on-site at a client engagement or remote. (Occasional after-hour support is required)
Troubleshooting and Problem solving: Laptop break-fix application and network connectivity issues
Service Now ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems
In-depth knowledge of Microsoft applications: Outlook Teams OneDrive
Asset management: involves understanding how to track and manage hardware assets from acquisition through disposal.
Conference room support. Technology may include Microsoft Surface Hubs Crestron Condeco Microsoft Teams Rooms AV equipment (speakers cameras and monitors/kiosks) meeting room checks.
Printer support (installation configuration and troubleshooting)
Event and Meeting Support (may occur on-site or off-site)
Client site support (travel to support EY employees at a local client engagement site)
Server Room support: Provide remote hands support while guided by our global network techs (checking ports tracing cables rebooting hardware upgrading devices).
VIP/White Glove support

Interpersonal skills an On-site technician should have:

Outstanding customer service skills
Excellent communication skills
Great team mentality
Self-motivating organized detail oriented ability to multi-task
Desire to learn and build a career as unique as you are

Experience Requirements:

2 years of on-site technical support experience

EY exists to build a better working world helping to create long-term value for clients people and society. EY is an equal opportunity affirmative action employer providing equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression pregnancy national origin disability status or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.

EY Canada Recognition:

Canadas Best Diversity Employers 2024

Best Workplace for Women 2024

Great Place to Works Best Workplaces in Canada

LinkedIns Top Companies 2024: The 25 best workplaces to grow your career in Canada

What we offer

At EYwelldevelop you with future-focused skills and equip you with world-class you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore.

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity education relevant experience knowledge and applicable skill sets.

- Toronto : $60000 to $90000

Are you ready to shape your future with confidence Apply today.

To help create an equitable and inclusive experience during the recruitment process please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. Were committed to fostering an environment where differences are valued policies and practices are equitable and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism advancing gender equity and women in leadership advocating for the 2SLGBTQIA community promoting our neuroinclusion and accessibility initiatives and are dedicated to amplifying the voices of Indigenous peoples (First Nations Inuit and Métis) nationally as we strive towards reconciliation. Our diverse experiences abilities backgrounds and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

At EY we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

At EY were all in to shape your future with confidence.Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.The opportunityWe are looking for an On-site Technology Support Services t...