Data Operations Officer

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About the Job

Location: Taguig

Corporate Title: Junior Officer to Senior Manager

Work Arrangement: Hybrid

Our Enterprise Data Office team is looking for experienced professionals to join us in Taguig with the role of Data Operations Officer.

In this role you will ensure SLA performance of data platforms by providing L2 support resolving incidents and driving operational optimizations and deployment standards. Depending on level you may oversee service-level governance independently manage monitoring and automation initiatives perform routine support and escalations or assist with system validation and stakeholder communications.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines and is committed to continuously invest in people and in process product and service enhancements and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team and a workplace that promotes development and goal attainment.

Whether youre just starting out or already a seasoned professional EastWest can help you unleash your potential and bridge the gap between dream to success.

What the role will entail

Monitor SLA compliance to ensure all data platform services meet agreed performance and availability standards.
Provide Level 2 operational support by analyzing incidents performing triage and resolution and escalating issues when needed.
Lead problem and root cause management by investigating recurring issues implementing long-term fixes and documenting lessons learned.
Drive platform optimization through automation performance tuning and configuration improvements aligned with enterprise data strategy.
Review deployments and standards as a subject matter expert to ensure updates and packages comply with operational requirements.
Manage stakeholder communication and reporting by engaging IT data owners and platform users and presenting platform health risks and improvement initiatives to leadership.

What were looking for

Bachelors Degree in either Computer Science Information Technology Engineering or other relevant technical courses.
Preferred credentials include ITIL Foundation Microsoft Azure/AWS Practitioner Databricks Operations or equivalent platform certifications.
68 years in IT operations platform engineering or support roles with SLA ownership required at lead level.
Strong analytical and problem-solving skills; knowledge of data platforms (Databricks Snowflake); familiarity with monitoring and alerting tools (Grafana Azure Monitor Prometheus); proficiency in incident change and problem management; exposure to automation tools (Terraform Python Azure DevOps); understanding of IT operations in regulated environments (e.g. BSP compliance); stakeholder engagement and reporting experience.
Progressive proficiency in communication collaboration customer focus critical thinking responsibility and results orientation; advanced strategic thinking problem-solving innovation and ability to sustain high-performing teams and build a strong operational culture at senior/lead levels.

What you can expect from joining our team

Career development and training opportunities
Competitive salary package and benefits
Performance-based incentives and recognition programs to reward high-performing individuals
Opportunity to work with industry experts and be mentored by them
Defined career progression paths to guide you in your professional growth

About the Job Location: Taguig Corporate Title: Junior Officer to Senior Manager Work Arrangement: Hybrid Our Enterprise Data Office team is looking for experienced professionals to join us in Taguig with the role of Data Operations Officer. In this role you will ensure SLA performance of data platf...