Were not just looking for anyone - around here we move fast communicate clearly and make stuff happen. Sound like your kind of environment

Are you:

• Someone who takes ownership of your work and doesnt rest until the job is done right
• Naturally organized with a system for everything and a drive to keep things running smoothly
• Someone who thrives under pressure-staying calm focused and solutions-oriented even when things get hectic
• Confident leading people giving direct feedback and holding others accountable
• Able to coach technicians address performance issues and ensure standards are met every day

At GC Realty & Development we believe in accountability proactive problem-solving and exceptional service. Were seeking a Maintenance Dispatcher who is also a strong people-leader - someone who thrives in a fast-paced environment and can drive technician performance while keeping operations running smoothly. If youre highly organized tech-savvy and results-driven this could be your perfect fit.

What We Offer

• Base Pay: Starting at $10 USD per hour with up to 20% additional monthly compensation based on performance
• Professional growth support: GC Realty allocates an annual budget to reimburse team members for approved professional development-such as training programs certifications or skill-building courses that enhance performance in the role.
• Remote flexibility: Work from the comfort of your home while being part of a collaborative high-performing team.
• Strong company culture: We value ownership transparency and continuous improvement. Youll join a team that works hard supports each other and celebrates success together.
• 10 days of accrued PTO in the first year
• 6 US holidays plus your birthday off

Role Overview

As a Maintenance Dispatcher your primary responsibility is to lead and manage a team of maintenance technicians. You will set daily expectations provide coaching hold technicians accountable to performance and documentation standards and ensure they deliver high-quality work on time.

You will also coordinate daily maintenance operations-assigning work orders prioritizing urgent requests and serving as the central point of communication to keep technicians residents and internal teams aligned.

Key Responsibilities

Leadership & Accountability

• Set daily expectations for technician start times routes documentation and communication.

• Provide real-time coaching and feedback to improve technician performance.

• Address missed appointments delays incomplete notes/photos or communication issues immediately.

• Document performance concerns and partner with leadership when corrective action is needed.

Dispatching & Operations

• Schedule and assign maintenance technicians based on skill set location and workload to ensure timely completion of all work orders.
• Monitor technician progress update job statuses and communicate changes across teams in real time through AppFolio Podio and internal channels.
• Communicate proactively with residents to confirm appointments share updates and manage expectations.
• Review technician timecards materials and notes to verify accuracy before billing or closing work orders.
• Track KPIs such as response time completion rate and scheduling accuracy to support continuous improvement efforts.
• Collaborate with the maintenance team to adjust coverage resolve scheduling conflicts and identify process enhancements.

Required Qualifications

• 5 years of experience in dispatching scheduling field service coordination or maintenance operations.
• Proven ability to manage and dispatch 3-5 technicians simultaneously while holding them accountable and minimizing downtime or overlap.
• At least 3 years (5 preferred) of direct people management experience in a performance-driven role including coaching holding standards and documenting corrective action.
• Strong understanding of maintenance operations repair timeframes material/labor considerations and technician skill alignment.
• Advanced English communication skills both written and verbal.
• Reliable high-speed internet connection (50-100 Mbps download / 10-20 Mbps upload) dual-monitor setup and functioning camera/microphone.

Preferred Qualifications

• Familiarity with AppFolio ServiceTitan Podio or other work order/field service management systems.
• Experience coordinating high-volume work orders while balancing technician availability resident needs and operational priorities.
• Prior experience in property management or facilities maintenance.
• Demonstrated ability to identify operational bottlenecks and suggest or implement process improvements.
• Strong analytical skills and comfort working with KPIs performance dashboards and productivity metrics.
• Experience communicating with residents clients or customers in a service-oriented role.

Ready to Lead

If youre a proactive leader who thrives in fast-paced environments and isnt afraid to hold a team accountable we want to meet you. Apply today and show us why youd be a strong fit for this role.

Any employment offer is contingent upon the successful completion of a criminal background check and professional reference checks.