Remote Spanish Retention Agents
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
We are a well-established fully regulated financial services company looking for experienced Spanish-speaking Retention Agents to join our international team. This is a remote position offering long-term stability structured processes and a performance-driven environment.
The ideal candidate will have experience working with LATAM markets and candidates based in LATAM countries are strongly preferred. As a Retention Agent you will manage an existing portfolio of clients focusing on client retention engagement reactivation and upselling while operating in full compliance with regulatory standards.
Native or fluent Spanish (spoken & written)
Good level of English
Proven experience as a Retention Agent (Forex / CFD / iGaming preferred)
Experience working with LATAM markets (strong advantage)
Strong phone sales negotiation and closing skills
Experience handling existing clients and VIP accounts
Target-driven mindset with strong KPI focus
Hands-on experience with CRM systems (Zoho Salesforce HubSpot or similar)
Ability to work remotely independently and manage time effectively
Reliable internet connection and professional home-office setup
Understanding of regulated environments and compliance requirements (advantage)
Requirements
Manage and retain an assigned portfolio of Spanish-speaking clients
Build long-term relationships with existing and VIP clients
Increase client lifetime value through upselling and reactivation
Identify churn risks and apply effective retention strategies
Conduct daily communication via phone email and CRM tools
Meet and exceed monthly retention and revenue KPIs
Maintain accurate records and client activity in the CRM system
Ensure full compliance with KYC AML and regulatory guidelines
Work closely with internal teams (Compliance Payments Support)
Benefits
100% remote position
Competitive base salary performance-based commission
Work with a regulated stable and reputable company
Structured onboarding and ongoing support
Clear performance metrics and growth opportunities
International and professional work environment
Required Skills:
Manage and retain an assigned portfolio of Spanish-speaking clients Build long-term relationships with existing and VIP clients Increase client lifetime value through upselling and reactivation Identify churn risks and apply effective retention strategies Conduct daily communication via phone email and CRM tools Meet and exceed monthly retention and revenue KPIs Maintain accurate records and client activity in the CRM system Ensure full compliance with KYC AML and regulatory guidelines Work closely with internal teams (Compliance Payments Support)
Required Education:
Retention in a Forex company
Company Industry
IT Services and IT Consulting
Key Skills
- Criminal Justice
- Cost Accounting
- Elevator Maintenance
- Airport
- Jboss
- Brand
