Service Delivery Manager
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Specification: Service Delivery Manager Insurance Domain
Role Overview
We are seeking experienced Service Delivery Managers to join our team in Cape Town supporting delivery within the Insurance domain. The successful candidate will oversee the end-to-end execution of IT projects and programs ensuring high-quality delivery strong governance and effective stakeholder management across onsite and offshore environments.
Requirements
Key Responsibilities
Project & Program Delivery
Manage end-to-end delivery of IT projects or programs within the Insurance/Financial Services domain.
Oversee the full project lifecycle including planning execution monitoring delivery and post-implementation reviews.
Ensure project milestones deliverables and SLAs are met on time and within budget.
Drive high-quality outcomes through proactive governance risk management and issue resolution.
Ensure adherence to delivery frameworks compliance standards and organisational methodologies.
Stakeholder & Communication Management
Serve as the primary delivery point of contact for internal and external stakeholders.
Maintain clear consistent communication on project status risks and dependencies.
Build strong relationships with business technical teams vendors and senior leadership.
Resource & Financial Management
Manage project budgets financial forecasting resource allocation and cost tracking.
Oversee onsite and offshore delivery teams ensuring optimal utilisation and performance.
Support vendor coordination and performance oversight where required.
Operational Governance
Establish and maintain delivery dashboards reporting frameworks and governance structures.
Drive risk mitigation issue management and decision-making processes.
Ensure compliance with internal controls audit requirements and quality assurance practices.
Required Skills & Experience
7 years experience in IT project or program delivery preferably within enterprise environments.
Strong experience as a Service Delivery Manager Project Manager or Program Manager.
Proven delivery experience within the Insurance or Financial Services industry.
Solid understanding of IT processes software development lifecycle and enterprise technologies.
Strong communication stakeholder engagement and leadership skills.
Hands-on exposure to working with onsite/offshore delivery models.
Demonstrated ability to manage budgets risks timelines and multi-disciplinary teams.
Preferred Qualifications
Degree or diploma in IT Computer Science or related field.
Project management certifications (e.g. PMP Prince2 Agile Scrum Master) beneficial.
Experience working in large complex corporate environments.
Personal Attributes
Strong analytical and problem-solving capability.
Highly organised detail-driven and delivery-focused.
Ability to manage pressure and drive outcomes in a fast-paced environment.
Excellent interpersonal and negotiation skills.
Required Skills:
Service Delivery SLDC ITIL Stakeholder Management Insurance Financial Services Cloud
Company Industry
IT Services and IT Consulting
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
