Manager, Client Services, SBG Securities & Retail Operations
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
To supervise the day to day client services for a portfolio of clients to ensure effective operational business performance and delivery of excellent client service against targets quality and service standards.
Qualifications :
Type of Qualification: Diploma
Field of Study: Business Commerce
Experience Required
Service Management
Operations
1-2 years
Exposure to / direct experience managing people preferred
1-2 years
Seasoned knowledge and / or exposure to CIB products services and channels (including Onboarding Equities Payments)
3-4 years
Advanced general client services and / or support capability with seasoned technical experience. Client relationship experience preferred . Experience resolving complex client services issues with demonstrated ability to interact across multiple internal stakeholders.
Additional Information :
Behavioural Competencies:
- Articulating Information
- Developing Strategies
- Directing People
- Embracing Change
- Interacting with People
- Inviting Feedback
- Making Decisions
- Resolving Conflict
- Showing Composure
- Team Working
- Understanding People
- Upholding Standards
Technical Competencies:
- Active Listening
- Client Servicing
- Continuous Improvement
- Data Analysis
- International Market Knowledge
- Product and Services Knowledge
- Query Resolution
- Root Cause Analysis
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Aviation Safety
- Accounts Reconciliation
- Generator
- Highway Design
- Account Development
- Corporate Risk Management
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
