Field Applications Engineer

Shibuya - Japan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Primary Duties & Responsibilities:

Evaluation/Qualification/Technical Support/troubleshooting of customer applications at SiC LLC and at customer sites both pre- and post-sale.
Field Application Engineer will be the interface between customer sales organization and BU to promote SiC LLC products by applying technical knowledge of SiC epitaxial wafers to improve epi/device yields and reduce overall operational costs.
Maintain and continue to pursue new Applications expertise for Silicon Carbide substrates epi wafers and Implant Servies: publish of applications notes perform product demonstrations present at technical conferences.
Focus on VALUE selling by enhancing overall customer yields.
Staying updated on new features updates and industry trends and effectively communicate this information to customers.
Customer application training both at SiC LLC and at customer sites; development of initial customer applications parameters in factory and/or at customer site.
Gather feedback from customers regarding product performance and user experience and communicate this information to internal teams for continuous improvement.
Requires capability to aid customer with integration with their control systems.
Responsibility for the day-to-day support across the region in support of our customer base at their Applications facilities conduct on-site visits to customer locations for technical assessments system installations and troubleshooting fostering strong customer relationships.
Work closely with sales teams to understand customer requirements participate in pre-sales discussions and provide technical expertise to support the sales process.
Interface also with Substrate and Epi Sales and technical personnel to help augment those customer relationships and aid with trouble-shooting
Understands their primary role of representing Coherents business interests while supporting and communicating customer needs
Collaborate with product development teams to conduct testing and validation of new products or features providing valuable insights from a field perspective.
Provide specifications for and be key participant in engineering projects for development of applications-based product accessories.

Education & Experience:

Bachelors in engineering or other related field is required. Master or higher degree in material science or engineering is preferred.
Field application experience in Semiconductor industry > 7 years
Hands-on expertise in the field of Compound Semiconductors SiC Epitaxial process is a plus.

Skills & Other Requirements:

Proficient computer skills experience with Word Excel Outlook PowerPoint Email internet access.
Fluent in written and verbal translation skills to and from English and Japanese.
Excellent communication skills to build better relationships by communicating smoothly across departments and with overseas offices.
Ability to work under direct supervision operating from broad concepts and transform these concepts into concrete program action items/plans.
Ability to solve problems in a timely and proficient manner.
Ability to handle multiple programs and priorities.

Working Conditions:

Normal office conditions with limited off-hours phone calls.
Willing to travel on business (within Japan or overseas.

CultureCommitment:

Ensure adherence to companys values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity Create an Environment of Trust

Collaboration Innovate Through the Sharing of Ideas

Accountability Own the Process and the Outcome

Respect Recognize the Value in Everyone

Enthusiasm Find a Sense of Purpose in Work

DescriptionPrimary Duties & Responsibilities:Evaluation/Qualification/Technical Support/troubleshooting of customer applications at SiC LLC and at customer sites both pre- and post-sale.Field Application Engineer will be the interface between customer sales organization and BU to promote SiC LLC pro...

Description

Primary Duties & Responsibilities:

Evaluation/Qualification/Technical Support/troubleshooting of customer applications at SiC LLC and at customer sites both pre- and post-sale.
Field Application Engineer will be the interface between customer sales organization and BU to promote SiC LLC products by applying technical knowledge of SiC epitaxial wafers to improve epi/device yields and reduce overall operational costs.
Maintain and continue to pursue new Applications expertise for Silicon Carbide substrates epi wafers and Implant Servies: publish of applications notes perform product demonstrations present at technical conferences.
Focus on VALUE selling by enhancing overall customer yields.
Staying updated on new features updates and industry trends and effectively communicate this information to customers.
Customer application training both at SiC LLC and at customer sites; development of initial customer applications parameters in factory and/or at customer site.
Gather feedback from customers regarding product performance and user experience and communicate this information to internal teams for continuous improvement.
Requires capability to aid customer with integration with their control systems.
Responsibility for the day-to-day support across the region in support of our customer base at their Applications facilities conduct on-site visits to customer locations for technical assessments system installations and troubleshooting fostering strong customer relationships.
Work closely with sales teams to understand customer requirements participate in pre-sales discussions and provide technical expertise to support the sales process.
Interface also with Substrate and Epi Sales and technical personnel to help augment those customer relationships and aid with trouble-shooting
Understands their primary role of representing Coherents business interests while supporting and communicating customer needs
Collaborate with product development teams to conduct testing and validation of new products or features providing valuable insights from a field perspective.
Provide specifications for and be key participant in engineering projects for development of applications-based product accessories.

Education & Experience:

Bachelors in engineering or other related field is required. Master or higher degree in material science or engineering is preferred.
Field application experience in Semiconductor industry > 7 years
Hands-on expertise in the field of Compound Semiconductors SiC Epitaxial process is a plus.

Skills & Other Requirements:

Proficient computer skills experience with Word Excel Outlook PowerPoint Email internet access.
Fluent in written and verbal translation skills to and from English and Japanese.
Excellent communication skills to build better relationships by communicating smoothly across departments and with overseas offices.
Ability to work under direct supervision operating from broad concepts and transform these concepts into concrete program action items/plans.
Ability to solve problems in a timely and proficient manner.
Ability to handle multiple programs and priorities.

Working Conditions:

Normal office conditions with limited off-hours phone calls.
Willing to travel on business (within Japan or overseas.

CultureCommitment:

Ensure adherence to companys values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity Create an Environment of Trust

Collaboration Innovate Through the Sharing of Ideas

Accountability Own the Process and the Outcome

Respect Recognize the Value in Everyone

Enthusiasm Find a Sense of Purpose in Work

Key Skills

Active Directory
Technical Documentation
Windows
On-Site Support
Test Equipment
Linux
Internet
Preventive Maintenance
Technical Assistance
Troubleshoot
Problem Resolution
Setup
hardware
Technical Support
UNIX

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About Company

Coherent

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor ... View more

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