Cloud Support Engineer
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job ID: 207707
Required Travel :Minimal
Location: :reqLocation
Who are we
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit
At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.
In one sentence
A strong hands- on experience in Cloud Operations and a solid understanding of L1/L2 support workflows for production systems
What will your job look like
- Monitor and analyse production systems to ensure reliability and performance stability.
- Respond to production incidents perform triage escalate to appropriate teams and implement mitigation solutions.
- Collaborate with developers to set up monitoring alerting and scaling capabilities during product delivery lifecycle.
- Support peak business periods through on-call or office presence as needed.
- Ensure timely and accurate communication with stakeholders during incidents and operations.
All you need is...
- Hands-on experience in Cloud Operations and a solid understanding of L1/L2 support workflows for production systems
- Monitor and analyse production systems to ensure reliability and performance stability.
- Respond to production incidents perform triage escalate to appropriate teams and implement mitigation solutions.
- Collaborate with developers to set up monitoring alerting and scaling capabilities during product delivery lifecycle.
- Support peak business periods through on-call or office presence as needed.
- Ensure timely and accurate communication with stakeholders during incidents and operations.
- Expert knowledge of cloud platforms (Any of AWS Azure Google Cloud).
- Familiarity with monitoring and logging tools (Prometheus Grafana Azure monitor Azure App Insights).
- Strong Linux/Windows systems knowledge and command-line proficiency.
- Ability to automate processes using scripting languages (Python Shell etc.).
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and medi ... View more
