Supporting (2) Locations: Beloit Memorial Beloit WI & Fort Memorial Fort Atkinson WI
Beloit Health System is a leading health system in south central Wisconsin which strives to deliver the highest quality medical services in their community. As a Support Technician II at Beloit Health System you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will be responsible for providing routine technical support and maintenance for desktop laptop printer and network systems including hardware application software operating systems and connectivity. Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing configuring and updating end-user desktop and laptop software with support as needed. You will also be responsible for prioritizing and escalating issues when appropriate using knowledge transfer forums to identify and resolve problems as well as contribute to all phases of desktop support including coordination monitoring tracking and resolution related to client installations upgrades software hardware operating systems and operating system configuration issues. Your support can positively affect patient lives!
Prioritize and escalate reported issues and requests
Technology refresh
Identify potential issues formulate mitigation strategies and implement plans to prevent issues
Image and/or reimage workstations using SCCM
Collaborate with team members to resolve issues
Actively contribute to assigned projects
Career Level - IC0
Required Experience:
IC
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