Help Desk Technician
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Job Location:
Warm Springs, OR - USA
Monthly Salary:
$ 19 - 19
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
The Tier 1 help desk technician role at OIS information Technology in Warm Springs OR is the first point of contact for end-users seeking technical assistance through various channels. This entry level position involves diagnosing and resolving basic hardware software and network issues such as password resets and Microsoft 365 problems. Responsibilities include ticket management utilizing remote access tools for user support and escalating complex issues to higher-tier support while keeping users informed. This role requires foundational technical skills combined with strong customer service to support organizational productivity.
Requirements
Associates degree in computer science Information Technology or related field is preferred. Two years of experience in a help desk customer service or technical support role. CompTIA or Microsoft office Specialist (MOS) or related certifications are preferred. Valid Drivers License and be insurable by CTWS. A combination of education and experience may be considered. Must submit and pass a criminal background check with Federal Tribal and State Law Enforcement. Maintain strict confidentiality at all times!
Benefits
Benefits include: Excellent medical insurance with low annual maximum-out-of-pocket costs plus vision and dental. Available flex spending plan for daycare and medical costs. Also available are numerous supplemental insurance packages. 401(k) or ROTH retirement with up to 5% employer matching after one year of employment. Eleven days of paid holidays and Personal time off (PTO) accruing at 130 hours annually with increases after three years of continuous service.
Required Skills:
Associates degree in computer science Information Technology or related field is preferred. Two years of experience in a help desk customer service or technical support role. CompTIA or Microsoft office Specialist (MOS) or related certifications are preferred. Valid Drivers License and be insurable by CTWS. A combination of education and experience may be considered. Must submit and pass a criminal background check with Federal Tribal and State Law Enforcement. Maintain strict confidentiality at all times!
Company Industry
IT Services and IT Consulting
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
