Senior Technical Account Manager

Senior Technical Account Manager

(IT Vendor Management-Senior Specialist)

WaTech: Leading the way in technology!
Washington Technology Solutions (WaTech) operates the states core technology services and helps government function more efficiently safely and securely. WaTech is a national leader in adopting new innovative technologies that transform the way Washingtonians receive state services. As a member of WaTechs team you will help other state agencies deliver critical services to millions of Washingtonians every day.

About the opportunity:
This position is part of the Enterprise Data Networks (EDN) within the Network Services Division (NSD) which provides vendor and business management technical network design procurement financial quotes and implementation of the Wide Area Networks (WAN). EDN provisions and manages over 1100 fiber optic and copper circuits procured and contracted from various network telecommunication vendors.

As a Senior Technical Account Manageryou will be relied on to provide consultations to state government partners ensuring consistent and precise delivery of network connectivity. This entails conducting thorough assessments of vendor delivery options that align with the specific requirements of each government partner.

Some of what to expect with this role:

• Identify and evaluate potential vendors to ensure they meet the organizational requirements and business standards for delivering network services.
• Identify proper technical criteria and business requirements for vendor selection process(es).
• Provide insight and recommendations in the negotiation of contracts with existing vendors and assess business proposals.
• Monitor connectivity performance of ethernet circuits and optical connections to ensure alignment with service level agreement(s).
• Represent physical and logical network topologies using graphical capabilities (automated toolsets or Circuit Design Reviews).
• Provide technical specifications and business requirements for using IPsec and SSL VPN technology.
• Troubleshoot and coordinate restoration of connectivity services and equipment troubles by analyzing identifying and diagnosing faults and symptoms.
• Gather analyze and validate customer requirements technical constraints and desired outcomes to interconnect remote sites to WaTechs WAN.
• Coordinate installation and configuration of physical and virtual telecommunication components to implement an approved system design.
• Conduct user acceptance testing and gather feedback from customers to ensure that solutions meet their needs.

Heres what were looking for:

• Eleven years of recent information technology experience project delivery or technical leadership background plus strong organizational and interpersonal skills and analyzing customer technical requirements. This experience must include the following:
  • Four years of technical account management customer support vendor management or equivalent experience.
  • Four years of experience with at least four of the following protocols:
    • Multiprotocol Label Switching (MPLS).
    • IPSec VPN Tunneling Protocols.
    • Virtual Routing and Forwarding (VRF).
    • Internet Protocol version 6 (IPv6).
    • Internet Protocol version 4 (IPv4).
    • Border Gateway Protocol (BGP).
    • Data Center (switching) Fabrics.
    • Open Shortest Path First (OSPF).
  • Three years of recent experience in large scale WAN networks OR two years of recent experience creating and managing IT project framework deliverables such as proposals work breakdown structures (WBS) and timelines and one-year equivalent formal training.
• A Bachelor of Science degree in network engineering information systems computer science information technology or an equivalent technical discipline from an accredited college or university may substitute for up to four years of the required experience.

Preference may be granted to applicants with the following:

Certification(s) including but not limited to (verification required):

• Cisco Certified Networking Associate (CCNA) Routing and Switching.
• Cisco Certified Design Associate (CCDA).
• Cisco Certified Design Professional (CCDP).
• Project Management Professional (PMP).

Telework:The onsite requirement is asneeded to facilitate shipping or reception of WaTech equipment consult with customers and attend in-person meetings with the WAN and/or EDN team.

We value diversity and different perspectives:

WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences perspectives and unique identity.We invite you to include your preferred name and pronouns in your material to ensure we address you correctly throughout the application process.

What WaTech offers:

As an employee of WaTech youll have access to an outstandingemployee benefits package that includes medical and dental plan options for you and your family paid leave and holidays retirement plan options and more.

While WaTech is headquartered in Olympia Washington which is near some of the countrys mostscenic national parkswe are able to offer many of our positions telework and flexible schedule options to help support a healthy work-life balance.

To learn more about WaTech and what our employees enjoy about working here pleasevisit our website.

Additional information about this role:

• This position is represented bytheWashington Federation of State Employees (WFSE).
• This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability to perform in the position and is a continued condition of employment.

How to apply:

Applications for this recruitment will be accepted electronically. Please select the large apply button at the top of this addition to completing your online application please also include the following attachments:

• A current resume detailing your applicable experience training and/or education.
• A letter of interest highlighting how your experience aligns with the outlined job posting.

Top candidates will be asked to provide a list of their professional references with contact information.

Reminders:

• A real person is reviewing your application material. It is in your best interest to complete the application in its entirety and review thoroughly before submitting. You will not be eligible to re-apply for this posting for 30 days.
• Applications with missing or incomplete fields or supplemental question responses such as see resume may be considered incomplete and removed from consideration.
• WaTech complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States. WaTech does not use the E-Verify system. We are not eligible to extend STEM Optional Practice Training (OPT) opportunities. For more information please
• Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy) NGB 22 or signed verification of service letter from the United States Department of Veterans Affairs to their application. (Please redact any personally identifiable data such as social security number and date of birth prior to submittal.)

By submitting your materials you affirm that all information is true and correct. Any untruthful information is cause for removal from the applicant pool. If hired as a result of this recruitment the discovery of incorrect or falsified information may lead to disciplinary action or dismissal.

Recruitment process:

The first round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time after the initial seven-day job posting date. It is to the applicants advantage to apply as early as possible. This recruitment may be used to fill multiple positions.

The salary range reflected above reflects the full potential for this position. The base pay offered to the selected candidate will consider the candidates specific qualifying experience and internal equity of the existing team.

Contact us:For inquiries about this position please contactRebekah Wilkesator email to

If youd like to request an accommodation for any part of the selection process or to receive the application material in an alternate format please contact Human Resources at or.Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-.