Customer Service & Client Retention Specialist

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profile Job Location:

Manila - Philippines

profile Hourly Salary: USD 4 - 4
profile Experience Required: 1-2years
Posted on: 5 hours ago
Vacancies: 1 Vacancy

Job Summary

This is a remote position.


Schedule: You must be available during the following hours:

Monday to Friday: 9:45 AM 7:15 PM CST
Saturday: 9:45 AM 7:15 PM CST
Sunday: 11:45 AM 6:15 PM CST

Total Weekly Hours: 8 hours per day 40 hours total
Client Timezone: Central Time (Arkansas)


Our client is a thriving beauty and wellness salon specializing in premium waxing sugaring facials and lash services. Theyve built a loyal client base through exceptional service and are now scaling their operations to better serve existing customers while driving growth through strategic re-engagement campaigns. The salon uses modern POS technology and automated systems to streamline operations and enhance client experience.


Youll be the friendly voice that reconnects clients with the self-care services they love while helping drive meaningful revenue growth. This is not cold calling youll be reaching out to existing clients who already know and trust the brand encouraging them to return and stay consistent with their wellness routine. Youll work directly with warm leads and established relationships making this a rewarding role where you genuinely help people while contributing to business success.




Responsibilities
  • Contact existing clients who havent visited recently to encourage rebooking and re-engagement

  • Execute targeted outreach campaigns for promotions special offers and specific client segments

  • Generate bookings and appointments through warm calling efforts to the established client base

  • Create and refine natural-sounding scripts that feel conversational rather than sales-focused

  • Use the Zenoti POS system to access client information booking history and manage communications

  • Handle basic client inquiries regarding services availability pricing and current promotions

  • Follow up using pre-saved messaging templates and automated communication tools

  • Potentially manage incoming salon calls once call-forwarding is established

  • Track outreach results and booking conversions to optimize campaign effectiveness



Requirements
  • Fluent English with clear professional communication skills and a friendly phone manner

  • 12 years of customer service or client outreach experience

  • Comfortable making phone calls and building genuine rapport with clients

  • Ability to learn new software systems (specifically the Zenoti POS platform)

  • Professional demeanor with the ability to follow scripts while keeping conversations natural

  • Basic computer skills for accessing client databases and scheduling platforms

  • Bonus: Experience in beauty wellness or appointment-based businesses

  • Helpful if familiar with CRM or POS systems



Why Join This Team
  • Work with warm leads and existing clients no cold calling

  • Flexible remote work arrangement with technology support provided

  • Opportunity to grow from part-time to full-time based on performance

  • Direct impact on business growth through meaningful client relationships

  • Access to secure remote worker technology and comprehensive data protection

  • Supportive team environment with clear processes and ongoing training



Independent Contractor Perks
  • HMO coverage for eligible locations

  • Permanent work-from-home arrangement

  • Immediate hiring


ZR30105JOB



Required Skills:

Fluent English with clear professional communication skills and a friendly phone manner 12 years of customer service or client outreach experience Comfortable making phone calls and building genuine rapport with clients Ability to learn new software systems (specifically the Zenoti POS platform) Professional demeanor with the ability to follow scripts while keeping conversations natural Basic computer skills for accessing client databases and scheduling platforms Bonus: Experience in beauty wellness or appointment-based businesses Helpful if familiar with CRM or POS systems


Required Education:

N/A

This is a remote position. Schedule: You must be available during the following hours: Monday to Friday: 9:45 AM 7:15 PM CST Saturday: 9:45 AM 7:15 PM CST Sunday: 11:45 AM 6:15 PM CST Total Weekly Hours: 8 hours per day 40 hours total Client Timezone: Central Time (Arkansas) O...
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Company Industry

IT Services and IT Consulting

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