The Team Lead Benefit Analytics Key Responsibilities:

Strategic Analytics & Reporting

• Lead the development and delivery of benefit analytics and dashboards that provide insights into benefit utilization cost trends and employee engagement

• Create reporting tools and templates using data analytics to ensure clients are provided with strategic analysis of their benefits plan performance trends and sustainability

• Monitor and forecast healthcare claims costs and utilization patterns

• Use data and analytics to continuously improve analytic processes and standard operating guidelines to be implemented

Team Management:

• Lead mentor and develop a team of benefit analysts. They will supervise coach and develop a team of group benefits analysts to achieve performance goals and maintain service quality standards

• Establish training programs to ensure team members stay current on industry standards and best practices

• Oversee annual evaluation of team members conducting regular one-on-one meetings performance reviews and provide ongoing feedback and mentoring

• Manage daily workload distribution to ensure balanced work allocation and timely completion of tasks

• Monitor key performance indicators (KPIs) and identify opportunities for process improvement

• Promote a culture of data-driven decision-making and continuous improvement

Operational Excellence

• Oversee the setup and maintenance of group benefit plans including enrollments terminations changes and billing reconciliations.

• Ensure the accuracy and compliance of all plan data in accordance with company policies carrier requirements and legislative standards

• Serve as an escalation point for complex cases client issues or exceptions requiring specialized review

• Collaborate with underwriting claims finance and sales teams to resolve operational issues and improve cross-functional processes

Training & Development

• Provide onboarding training and continuous learning opportunities for analysts

• Maintain team knowledge of benefit plan design industry trends and system functionality

• Develop and document operational procedures and best practices

Client Service & Relationship Management

• Support client relationships by ensuring high-quality service delivery and issue resolution

• Partner with account management and sales teams to ensure client expectations are met or exceeded

• Participate in client meetings or renewal discussions when operational input is required

To be a successful Team Lead Benefit Analytics you will need:

• Bachelors degree in business finance insurance or a related field

• 5 years of experience in group benefits administration/underwriting or operations (required)

• 23 years in a supervisory or lead role (preferred)

• Strong knowledge of group benefit plan designs funding arrangements (insured ASO pooled) and carrier processes

• Excellent analytical problem-solving and decision-making skills.

• Experience working with private sector clients

• Deep knowledge of underwriting principles risk management and industry regulations

• Strong leadership analytical and decision-making skills

• Excellent communication and interpersonal skills with a collaborative leadership style

• Experience with underwriting and data analytics tools

• Demonstrated success in managing change and driving operational efficiency

• Proficiency with benefits administration systems and Microsoft Office Suite (Excel Word Outlook) with a strong proficiency in Excel

• CEBS designation or progress toward it considered an asset

• Leadership and team coaching

• Detail orientation and accuracy

• Client-focused problem solving

• Process improvement mindset

• Time management and prioritization

• Strong written and verbal communication

Whats in it for you:

• Have an impact in the communities we serve

• Participate in our contributions towards Truth and Reconciliation

• Learn by working and collaborating alongside our existing team of experts

• Employee benefit and retirement programs are provided

• Competitive compensation

• A fun flexible and productive work environment

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits retirement wealth wellness and human resource solutions. Our experts and solutions serve over 20000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees members and stakeholders.

We are committed to providing an inclusive accessible environment where all employees and clients feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to .