Remote Roadside Assistance Bilingual

Decatur, GA - USA

Monthly Salary: USD 12 - 12

Experience Required: 0-1years

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

What to Expect

On a day-to-day basis agents can expect to participate in the following activities

24/7 service of inbound calls for roadside assistance and other service requests from clients customers and/or client account representatives for assistance with items such as:

a vehicle that wont start

flat tire(s)

keys locked inside a car

vehicle out of gas

vehicle in an accident

Place outbound calls to the list of clients service providers to secure appropriate towing assistance to resolve the customers needs

Possible outbound calls to client clients customers and/or client account representatives for status and clarification purposes.

Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives

Outbound coordination with clients service providers & possible follow-up calls for clarification and/or additional calls for secondary services

Probe to identify the needs of the customer based on the vehicles inoperable situation

Identify the customers location using Google Maps and other client tools

Provide policy coverage details based on the specific client program

Secure a Service Provider to assist the customer based on the parameters of the policys program

Provide status updates to customers calling after the initial request for assistance was processed

Requirements

Must be able to speak fluent Spanish and English.

Great communication skills
USB Hardwired Headset with phone-quality audio required
Must maintain the most recent version of Windows 11 (fully patched with no pending updates)

Required Skills:

Requirements Must be a U.S.-based independent contractor Must pass a background check and photo ID verification USB hardwired headset with phone-quality audio Windows 10 or 11 (fully updated) Hardwired internet connection (Spectrum Business required if using Spectrum) Ideal Candidates Previous call center or customer service experience Comfortable navigating multiple systems and Microsoft Office Strong problem-solving and communication skills Able to type 25 WPM Familiarity with outdoor sports is a plus!

This is a remote position.What to Expect On a day-to-day basis agents can expect to participate in the following activities 24/7 service of inbound calls for roadside assistance and other service requests from clients customers and/or client account representatives for assistance with item...