Membership Coordinator
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Job Location:
Oakland, CA - USA
Monthly Salary:
$ 24 - 28
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
The Membership Coordinator ensures that all membership records are properly maintained membership systems are maintained and potential and current members are receiving excellent service.
ESSENTIAL FUNCTIONS:
- Be an advocate and key leader for exceptional customer service and communication in the branch.
- Maintain accurate records for all membership enrollment.
- Serve as the subject matter expert of all procedures of member service and program registration.
- Resolve member problems within policy guidelines.
- Coordinate information between Member Services and other departments.
- Manage staffing schedules and assist in the recruitment on-boarding and coaching of membership staff.
- Review and evaluate all current systems and make recommendations for improvements to supervisor.
- Identify problem areas affecting the Member Services area and bring them to the attention of the management team.
- Attend meetings and trainings as required.
- Assist with recruitment and retention of members.
- Assist with promotional marketing and public relations activities related to membership.
- Develop and distribute member communications as necessary.
- Assist in the management of front desk operations ensuring efficient administrative processes.
- May assist with membership sales by conducting tours for potential new members.
- Support and implement member engagement events and promotional activities.
- Assist with the preparation and monitoring of membership budget.
- Assist in YMCA fund raising activities and special events.
- Special projects and other duties as assigned.
LEADERSHIP COMPETENCIES:
- Functional Expertise
- Inclusion
- Fiscal management
- Communication and Influence
QUALIFICATIONS:
- High school diploma or GED and 4 year college degree preferred
- Two - five years of related experience in administration and/or customer service
- Excellent customer service and administrative skills
- High level of proficiency in Microsoft Word Outlook and other computer programs and office machines necessary to perform the duties of the job
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
COMPENSATION:
- Salary Range of $24-28/hr DOE
- Generous health insurance benefit with no cost and low-cost premium
- Paid time off and paid holidays
- 10% company paid retirement contribution after two years of service
- Free nationwide Y membership for you and your family
SCHEDULE:
- Sundays-8:45am - 5:15pm
- Mondays - Thursdays 12:45pm - 9:15pm
- Schedule subject to change based on Branch needs and events
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Google Docs
- Fundraising
- Microsoft Publisher
- Conflict Management
- Basecamp
- Smartsheet
- Multichannel Marketing
- Salesforce
- Strategic Planning
About Company
YMCA of the East Bay has 5 easy to access central locations in Albany, Berkeley, Richmond, Oakland & Pleasant Hill. We have health & fitness classes, programs for kids & teens and affordable child care and drop-in child watch.
