Product Area Lead Safe Business Customer 6 months secondment

At ING millions of customers in over 40 countries rely on our banking products and services every day. As Product Area Lead Safe Business youll be the driving force behind ensuring our operations remain safe compliant and customer-focused.

In this 6-months secondment this senior leadership role owns broad accountability across Retail Banking where youll oversee risk management customer remediation vendor governance and data integrity. Youll lead complex cross-functional initiatives that safeguard our customers and the bank while influencing strategy shaping risk culture and guiding product enhancements within regulatory frameworks.

With responsibility for managing a team and partnering across Tribes youll play a critical role in embedding safe business practices that enable sustainable growth and exceptional customer outcomes.

Ready to make an impact

What youll do

• Lead risk management and customer remediation programs.
• Manage new risk matters root cause analysis and stakeholder reporting.
• Deliver key risk activities (RCSA PARP CHIRA BCM/BCP).
• Oversee vendor lifecycle and outsourcing controls.
• Guide product and service enhancements within regulatory frameworks.
• Champion a culture of accountability and continuous improvement.

What were looking for

• 10 years experience in risk compliance or business management.
• Proven leadership in large-scale remediation and issue management.
• Strong knowledge of regulatory frameworks and risk practices.
• Expertise in data governance and IT asset management.
• Exceptional stakeholder engagement and executive communication skills.
• Agile mindset with ability to lead through complexity.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Contact: Skye Griffiths on

For support and adjustments including DEI LGBTQI confidential application support enquiries:

Applications close Wednesday 17th December.

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager

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