Customer Service Attendant Townsville

Youll connect Queensland. Well connect you to an amazing career.

At Queensland Rail connection is at the heart of everything we doand it starts with you. Our Travel network links communities across the state delivering unforgettable tourism experiences and essential journeys for work family and care.

Learn more about Queensland Rails purpose people and progress - watch our short video here.

About the Role

As a Customer Service Attendant you will play an integral role in providing world-class customer service onboard our Spirit of Queensland or Inlander. You can expect up to 3-day trips away and the chance to explore Queensland while you work.

Purpose That Counts. As a Customer Service Attendant some of your duties will include:

Creating a memorable onboard customer experience
Delivering a food and beverage service including galley duties and trolley service
Managing storage preparation and cooking of food and beverage items
Performing general cleaning duties and maintain food hygiene standards
Assisting with handling customer luggage
Ensuring passenger safety by reporting operational issues
Processing payments via cash and EFTPOS
Performing Station Assistant duties including customer service and platform cleaning

For further information please read the Position Description..

Roster/Hours

Permanent full-time position based in Townsville with a rotating roster of days late afternoons weekends and public holidays. This role is part of a five week rotating link which provides vision of future work to plan around.

Benefits that Count:

An annual salary of $.75% super with potential to earn up to $100000 per year 12.75% super (including allowances)
Travel discounts and lifestyle perks through QRI
Access to 280 gyms and pools with Fitness Passport
Be part of a team that truly connects communities

For a full list of benefits please visit Employee Benefits.

We are looking to connect with someone who ideally has:

Previous experience providing face to face customer service. Relevant tourism transport or hospitality industry experience is highly advantageous.
The ability to work independently and in a team
A strong work ethic and willingness to go the extra mile.
Excellent communication skills and a customer-focused approach
The ability to think quickly manage unexpected situations and perform under pressure
Sound cash management skills.
A Safety-focused mindset
The ability to perform occasional heavy lifting (up to 20kg)

Candidates will also need to obtain the below statement of attainment certificates prior to employment:

Responsible Service of Alcohol (SITHFAB002 / SITHFAB021)
Food Safety use hygienic practices for food safety (SITXFSA001 / SITXFSA005)

Supporting a Diverse Workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

Were a team of thousands and were proud of our individual journeys and stories. And as we grow we need more diverse backgrounds and perspectives than ever before. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Applicants for roles at Queensland Rail may undergo pre-employment alcohol and drug testing if they advance in the recruitment process. The selection process may include psychometric assessments pre-employment health checks and background screenings which could involve criminal history and credit checks.

Your journey matters. Make it with us.

Theres never been a more exciting time to join Queensland Rail. If youre ready to make a real impact and help shape our future we encourage you to submit your resume and cover letter by 11:59 PM (AEST) Wednesday 28th of January 2026.

To learn more about this opportunity please contact Tanya Anderson with your specific enquiry via