Engagement Coordinator

Essential Duties & Responsibilities

Enrollment & Engagement Strategy

• Collaborate with Student Services and program team to develop and implement both short- and long-term engagement strategies to improve student attendance and enrollment outcomes.
• Plan and attend enrollment events.
• Represent VOBS professionally while supporting partners schools students and families in preparing for programs.

INSIGHT Program Support

• Utilize and follow established Student Services systems for data tracking and communication including Salesforce partner portals attendance monitoring and enrollment tracking.
• Coordinate all pre- and post-program communications with partner coordinators including:
• Confirming site locations schedules and meeting details.
• Providing pre-program outreach to coordinators 24 weeks prior to program start dates.
• Sharing timely updates with students and families to ensure program preparedness.
• Conduct school visits the week prior to programs to connect with students and staff.
• Gather organize and review post-program documentation and materials.
• Send post-program follow-up communications to partner coordinators students and families.
• Upload program photos to the course website following each program week.
• Create and distribute INSIGHT Outward Bound Outcomes Survey Impact Reports to partners at the end of the season.

Expedition Program Support

• Collaborate with the Twin Cities Program Management Team and Partnership Manager to support partner and participant preparation for expeditions.
• Conduct pre-expedition outreach activities including:
• School or partner site visits and workshops.
• Participating in informational Zoom sessions for families and students.
• Create and share Expedition Outward Bound Outcomes Survey Impact Reports with partners at the end of the season.

Relationship Building & Outreach

• Collaborate with Student Services to maintain internal tracking systems supporting consistent and effective external communications.
• Build and sustain relationships with current and prospective partners through regular engagement and community presence.
• Develop and maintain an annual engagement calendar to guide outreach and events.
• Attend monthly community and school events to increase awareness of VOBS programs.
• Host community-based events for participating partners and families.
• Partner with the Development Team to support engagement events that connect students families donors alumni and the broader VOBS community.

Other Duties as Assigned

KNOWLEDGE & ABILITIES

• Collaboration - Ability to work with people from diverse backgrounds to effectively meet shared objectives while encouraging the open expression of a diversity of ideas and opinions.
• Communication - Ability to clearly convey ideas facts and information in a variety of settings using different mediums while encouraging the open expression of a diversity of ideas and opinions.
• Instills Trust - The ability to gain the confidence and trust of people from varying backgrounds and lived experiences through honesty integrity authenticity and consistency between words and actions.
• Continual Learning -The ability to assess and recognize ones own strengths and pursue opportunities for continuous improvement through formal and informal channels including feedback training and goal setting. An interest in and commitment to knowing oneself and others.
• Cultural Competence -The ability to recognize and appreciate patterns of cultural differences and commonalities and to shift cultural perspective and change behavior in culturally appropriate and authentic ways.
• Manages Complexity - The ability to make sense of complicated information to effectively solve problems.
• Accountability - The ability to hold self and others accountable for measurable high-quality timely and cost effective results.
• Interpersonal Relationships - The ability to treat others with courtesy sensitivity and respect while considering and responding appropriately to the needs and feelings of different people in different situations.

SKILLS

• Self Management - The ability to set well-defined and realistic personal goals take on and complete tasks in a timely manner and complete work with an appropriate level of supervision.
• Situational Adaptability - The ability to modify approach and demeanor in real time to align with the shifting demands of different situations. The ability to read the room and adjust accordingly.
• Project Management - The ability to employ principles methods and tools for developing scheduling coordinating and managing projects and resources including monitoring work performance and deadlines.
• Administrative Skills - Proficient computer/software skills or ability to learn quickly (including Google suite Salesforce Office suite).

OTHER REQUIREMENTS

• 2 years experience in outdoor/experiential education youth development or similar educational field.
• 1 years experience working with students or families in a formal education or community setting.
• Knowledge of Outward Bound philosophies and programs experiential education social and emotional learning skills and an ability to disseminate this information to varied audiences through various mediums.
• 21 years of age as of the start date of employment.
• Valid Drivers License (held for 3 years) that passes Outward Bound USA screening criteria (Strongly Preferred).
• Maintains motor vehicle record within OBUSA policies and procedures ability to drive a VOBS vehicle in all seasons.

WORK CONDITIONS / LOCATION

• Work is performed in an office environment and requires the ability to operate standard office equipment.
• Ability to travel throughout the metro area for partner visits and engagement events
• Occasional participation in outdoor events and travel to community locations.
• Limited weekends or evenings may be required for special events.
• Noise level in the work environment is usually moderate.
• Events may have excessive noise and /or require working in close proximity to others.
• Willingness and ability to work a non-standard flexible schedule.

PHYSICAL REQUIREMENTS

• Ability to stand sit kneel operate a computer telephone and keyboard for prolonged periods of time (50% or greater).
• Must occasionally be able to lift or carry 15 pounds.
• Ability to receive detailed information through oral communication.
• Ability to communicate and exchange ideas with others accurately and concisely.
• Reasonable accommodation(s) may be made to enable people with disabilities to perform the essential functions.
• If you need any reasonable accommodation to support your participation in the recruitment and selection process please include this information in your application.

COMPENSATION AND BENEFITS

• This is a part-time hourly non-exempt position with an hourly range of $19.00-$25.15
• VOBS offers sick leave and a 403(b) retirement plan with 2% match.
• Eligible for MN Paid Leave once eligibility criteria are met.
• Access to pro-deals (the opportunity to purchase outdoor gear at discounted rates) and access to an Employee Assistance Program (EAP).