Operational Response Specialist

Real-Time Operations (RTO): The Core of Pandoras Operations

The Real-Time Operations team is the driving force behind our 17 markets (across our 3 brands) operating 24/7 to ensure seamless deliveries and proactive management. Whether its tech issues severe weather or unexpected disruptions this team detects reports and mitigates events in real-timesaving millions in potential losses and ensuring thousands of customers receive their meals on time.

But the role doesnt stop at damage control. The Real-Time Operations Team is a powerhouse of insights identifying trends and initiating strategies to elevate operations across markets. If it happens they know about itand they act decisively.

Join the team thats always in control always innovating and always making a difference.

Position Overview:

Are you ready to be part of a team that drives operations across 17 markets and ensures everything runs smoothly Were looking for sharp detail-oriented individuals to join our Real-Time Operations teama fast-paced environment where precision focus and quick decision-making are key.

As a Real-Time Operator you will play a vital role in monitoring processes performing critical manual tasks and ensuring that disruptions are identified and addressed in real-time. This is more than just a jobits your chance to be the backbone of operations that impact thousands of customers every day.

Key Responsibilities:

• Perform manual tasks and operations in the Real-Time Operations Team with accuracy and attention to detail.
• Monitor systems and processes ensuring tasks are completed without errors.
• Follow step-by-step instructions and procedures precisely to ensure operational success.
• Identify and raise any issues or concerns promptly communicating them to the appropriate team members.
• Collaborate with team members to ensure all tasks are completed effectively and efficiently.
• Understand and follow explanations of processes to apply them accurately.
• Take on additional tasks as required depending on workload and team needs.
• Learn and adapt to new operational tools or system updates as required.
• Maintain accuracy and concentration during time-sensitive or high-volume periods.
• Work flexible shifts to ensure seamless 24/7 coverage.

Qualifications :

• B2 level of English (written and spoken) required with the ability to understand and communicate processes effectively.
• Exceptional attention to detail and a high level of concentration.
• Proficient in MS Office and Google Docs (G-docs).
• Ability to follow instructions and procedures accurately.
• Willingness to raise concerns or ask questions when necessary.
• Good communication skills and ability to work in a team environment.
• Previous experience in a control center or similar environment is a plus but not required.

We are looking for proactive responsible individuals who can contribute to maintaining the highest standards of operational efficiency and safety. If you have a keen eye for detail can follow processes step-by-step are proficient in MS Office and Google Docs and are comfortable working in English we encourage you to apply!

Remote Work :

No

Employment Type :

Full-time