Genesis Manager

Seoul - South Korea

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Primary Function of Position:

The Genesis Operating Room (OR) Consultant plays a key role in supporting hospitals and surgical teams by delivering both onsite and remote consulting services. This role is focused on identifying and implementing best-in-class practices for da Vinci Surgery across areas such as robotic program standardization operational efficiency team training cost management and block time utilization.

Working in close partnership with hospital leadership and cross-functional teams including Sales Marketing Customer Training Customer Service and Technical Support. The consultant ensures that each customer is equipped to successfully optimize and sustain a high-performing robotic surgery program.

Roles and Responsibilities:

Build and Maintain Expert Knowledge

Develop deep expertise in the use application troubleshooting and proper handling of Intuitive technologies instruments and accessories.

Territory and Time Management

Independently manage your assigned territory balancing customer consulting engagements with administrative responsibilities.

Plan and Execute Consulting Programs

Design and deliver targeted Genesis OR consulting and educational initiatives to strategically selected customer accounts (including IDN initiatives).

Lead Complex Customer Engagements

Drive long-term multi-layered consulting engagements by collaborating with hospital stakeholders and cross-functional Intuitive teams (Sales Services Marketing Customer Training) to provide customized actionable solutions.
This includes:
- Utilize DMAIC Lean problem-solving approaches to improve existing processes
- Identifying challenges utilization barriers and strategic opportunities
- Aligning with hospital key stakeholders on priorities and implementation plans
- Tracking progress and maintaining regular communication based on shared timelines

Deliver High-Impact Consulting Services

Provide in-person and virtual consulting services focused on key operational areas such as:
- Staff training and onboarding
- Block Scheduling Optimization
- Workflow standardization
- Program Management
- Cost containment strategies

Cross-Team Collaboration and Knowledge Sharing

Promote strong collaboration among Genesis and cross-functional partners to meet shared implementation goals and customer success milestones.

Data Analysis and Insight Generation

Analyze customer usage patterns and performance data to tailor consulting engagements and demonstrate value through measurable outcomes.

Collaborate Across Functions

Work closely with Sales and Marketing to ensure alignment on customer strategy and execution.
Engage with internal stakeholders to define measure and continuously improve the quality and impact of Genesis content and services.

Event and Program Support

Actively support internal and customer-facing Genesis and Intuitive events including conferences congresses and training sessions (virtual and live).
Support the TPO centers and operational KOLs as needed.

Customer Feedback and Issue Reporting

Proactively gather and report customer feedback or concerns through appropriate internal channels to ensure rapid resolution and continuous improvement.

Qualifications :

Required Knowledge Skills and Experience:

Bachelors degree (B.A./B.S.)
Minimum of 10 years of proven professional experience in healthcare or hospital management ideally in a B2B sales role or a hospital-based leadership position. People manager experience is a plus.
Demonstrated experience working in or with Operating Room departments
Strong track record of achieving results through effective team collaboration
Excellent communication and interpersonal skills with the ability to confidently present to diverse audiences and group sizes
Thrives in a dynamic high-energy and fast-paced environment
Flexible and adaptable with work schedules including occasional extended hours
Excellent business acumen and the ability to operate effectively within key stakeholders healthcare environments
Ability to communicate clearly and consistently across multiple organizational levels
Training or certification in Lean Six Sigma or Change Management is a plus
Proficiency in Microsoft Office and/or equivalent tools; experience with project management and a strong record of leading complex customer-facing initiatives related to OR efficiency productivity or cost containment
Fluency in English and Korean
Willingness to travel up to 70%

その他の情報 :

Intuitive는 고용 기회 균등 고용주입니다. 당사는 인종 성별 임신 여부 성적 지향 성 정체성 출신 국가 피부색 연령 종교 국가 보훈 대상자 장애 여부 유전 정보 또는 연방 주 또는 현지 관련 법률에 따라 보호받는 기타 모든 지위에 관계없이 자격을 갖춘 모든 지원자 및 직원에게 동등한 고용 기회를 제공하며 모든 유형의 차별과 괴롭힘을 금지합니다.

당사는 기회 균등법에 따라 범죄 및 유죄 판결 기록이 있는 고용 자격을 갖춘 지원자를 고려할 것입니다.

Remote Work :

Employment Type :

Full-time

Primary Function of Position:The Genesis Operating Room (OR) Consultant plays a key role in supporting hospitals and surgical teams by delivering both onsite and remote consulting services. This role is focused on identifying and implementing best-in-class practices for da Vinci Surgery across areas...