Guest Relations Executive

Kolkata - India

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

The Guest Relations Executive is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty.
All duties and tasks performed are to be procedurally correct timely and consistently effective and efficient work practices and guest service standards that the guests first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.
Liaise with different departments for smooth and coordinated work.
Ensure to interact with the guests & enable the team to understand guest requirements.
To ensure that all guests of the hotel are checked in and checked out in an efficient yet warm and friendly manner.
To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.
Ensure that the arrivals and departures for the day and relevant records are maintained.
Ensure quality in all aspects of work and among the staff in the lobby.
Personally welcome and escort all guests of the hotel.
Authorize courtesies for .
Ensure that regular training is conducted as per the standards.
Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
Responsible for maintaining high level of room sales by up-selling.
Ensure that the logbook is maintained.
Ensure maximum room occupancy within agreed overbooking policy.
Ensure to balance the accounts on a daily basis.
Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
Responsible for ensuring that clear and constant communication lines are kept with all staff other area and Departments.
To ensure that all guest enquiries and requests are attended to in a helpful professional yet warm and friendly manner.
To ensure on a daily basis that you are fully aware of all arrivals to the Hotel and in particular VIPs and return guests and that you are aware of any special requests so that they may be acted accordingly.
To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
To ensure you have a complete and thorough knowledge of the outlets of the hotel their operating hours and the scope of services that they provide.
To ensure that Guest Relations Desk is not left unattended at anytime whilst on duty.
To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
To acquire through training provided a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.
To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Guest Relations and Hotel uniform and clothing codes.
To ensure that you as an Guest Relations Executive at the hotel have a comprehensive knowledge of town and what is happening within the city at all times and to ensure that all guest enquiries are met with prompt informative yet friendly solution.
To maintain and be aware of the importance of guest recognition.
Responsible for adhering to the rules and regulations of the hotel as set down in the Staff Handbook.

Additional Information :

Employee benefit card offering discounted rates at Accor hotels worldwide.

Develop your talent through Accors learning programs.

Opportunity to grow within your property and across the world!

Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.

Remote Work :

Employment Type :

Full-time

The Guest Relations Executive is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty. All duties and tasks performed are to be procedurally correct timely and consistently effective and efficient work practices and guest service standards that the...

The Guest Relations Executive is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty.
All duties and tasks performed are to be procedurally correct timely and consistently effective and efficient work practices and guest service standards that the guests first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.
Liaise with different departments for smooth and coordinated work.
Ensure to interact with the guests & enable the team to understand guest requirements.
To ensure that all guests of the hotel are checked in and checked out in an efficient yet warm and friendly manner.
To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.
Ensure that the arrivals and departures for the day and relevant records are maintained.
Ensure quality in all aspects of work and among the staff in the lobby.
Personally welcome and escort all guests of the hotel.
Authorize courtesies for .
Ensure that regular training is conducted as per the standards.
Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
Responsible for maintaining high level of room sales by up-selling.
Ensure that the logbook is maintained.
Ensure maximum room occupancy within agreed overbooking policy.
Ensure to balance the accounts on a daily basis.
Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
Responsible for ensuring that clear and constant communication lines are kept with all staff other area and Departments.
To ensure that all guest enquiries and requests are attended to in a helpful professional yet warm and friendly manner.
To ensure on a daily basis that you are fully aware of all arrivals to the Hotel and in particular VIPs and return guests and that you are aware of any special requests so that they may be acted accordingly.
To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
To ensure you have a complete and thorough knowledge of the outlets of the hotel their operating hours and the scope of services that they provide.
To ensure that Guest Relations Desk is not left unattended at anytime whilst on duty.
To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
To acquire through training provided a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.
To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Guest Relations and Hotel uniform and clothing codes.
To ensure that you as an Guest Relations Executive at the hotel have a comprehensive knowledge of town and what is happening within the city at all times and to ensure that all guest enquiries are met with prompt informative yet friendly solution.
To maintain and be aware of the importance of guest recognition.
Responsible for adhering to the rules and regulations of the hotel as set down in the Staff Handbook.

Additional Information :

Employee benefit card offering discounted rates at Accor hotels worldwide.

Develop your talent through Accors learning programs.

Opportunity to grow within your property and across the world!

Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.

Remote Work :

Employment Type :

Full-time

Key Skills

Special Events
Blog Posts
Account Executives
Fact Sheets
Press Releases
Account Management
Twitter
Client Relationships
SEO
Content Marketing
Client Meetings
Facebook
ROI
Client Contact
Client Service

Apply Now

About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click