Assistant Manager – Distribution Services (MAA).
Share
Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence
- Monitor workboards to ensure internal KPIs are met e.g. timely data entry
- Build and maintain strong relationships with customers.
- Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
- Monitor invoicing and BNP report where needed
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
- Be a guide for the team - mentor agents lead agents and ensure that positive attitude is maintained within the team
- Promote productivity tools within the team (e.g. using workboard invoice processing expo)
- Be continuously open and positive to implementing new system changes and enhancements with the team
- Oversee and ensure compliance with Expeditors Operational Process Standards
- Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.
Support the manager and or the sales department where needed:
- Makes introductory contact with new accounts and maintain effective relationships with existing accounts.
- Addresses the more complex and non-routine customer issues and requests.
- Coordinates new accounts gathering all necessary information and assigning accounts to agents
- Audits all new account and follows up on responsibilities of the CSRs to ensure that customer needs have been met
- Help develop and recommend the annual departmental operating budget making said budget consistent with the desired customer service levels and necessary equipment upgrades
- Interacts with credit and collections personnel regarding payment problems
- Performs and supervises department accounting functions (i.e. Accts. Payable Accts. Receivable Customer Invoicing domestic freight rating etc.)
Qualifications :
Qualification & Skills
- Candidate should be a Graduate.
- 7 Plus year experience in Team Management and Warehouse Operations.
- Inventory management and accounting knowledge
- Self-reflecting and open to feedback
- Initiative and ability to work in autonomy
- Proven leadership attitude and background
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
- Conflict resolution
- Listening skills
- Providing feedback
- Teamwork
- Building team environment
- Coaching for development
- Customer focus
- Managing meetings
- Problem solving
- Process improvement
- Time management
- Software proficiency skills (e.g. MS Excel Formulas and Pivot Tables MS Word)
- English language proficiency
- Global Logistics Industry knowledge
Additional Information :
Reporting Structure:
This position reports to
- Service Manager- Warehousing & Distribution
Job Location: Chennai
Remote Work :
No
Employment Type :
Full-time
Key Skills
- AS400
- Lean
- Management Experience
- Maximo
- Warehouse Management
- Warehouse Experience
- Warehouse Distribution Experience
- Warehouse Management System
- Copywriting
- Leadership Experience
- Supervising Experience
- Logistics
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
