Assistant Sales Manager
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Job Location:
Arbutus, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
The Assistant Sales Manager role focuses on ensuring that company sales goals are met or exceeded including achieving all key business metrics while following the California Closets policies and procedures. This role ensures that the designers are delivering on the California Closets standards of excellence with each and every customer. The Assistant Sales Manager also collaborates with the Operations Team to ensure that the process flow is being followed and results in delivering a high standard of customer service at all touchpoints. The Assistant Sales Manager may be required to perform design consultations in order to meet a sales quota if their assigned Designer Team is not achieving quarterly performance targets.
Pay: $75K
Responsibilities
- Coach and mentor an assigned team of Design Consultants to achieve performance goals through monthly GS&Rs (Goal Setting & Review Meetings).
- Support New Designer recruiting and onboarding including ensuring completion of new Designer Training and access to all technology applications (email Paylocity CC360 Salesforce Dash SharePoint M/S Teams etc.)
- Collaborate with Sales Manager and other Assistant Sales Managers to ensure all mandatory training is completed for new and on-going training and development (includes classroom eLearning CC 360 courses and other required training sessions).
- Address underperformers following performance management process guidelines to improve results including detailed documentation; partner with HR and General Manager as needed.
- Work in collaboration with the General Manager and Central Support team to ensure the assigned Design Team has the appropriate mix of company leads and self-generated leads.
- Work with Design Consultants to create Personal Marketing Plansi.e. a plan for self-generated leads.
- Monitor and drive participation in local industry meetings and functions (i.e. BIA Chamber of Commerce and ASID).
- Analyze sales data and develop a strategy to continually improve performance.
- Collaborate with the operations team on process flow and identify opportunities for improvement.
- Work with the Sales Manager and other Assistant Sales Managers to co-manage sales incentive plans and programs.
- Work in collaboration with the Sales Leadership team co-schedule and co-facilitate monthly Sales Meeting including coordination with guest speakers. Ensure Design Consultants are attending.
- Ensure correct usage of CRM tool (Dashboard & Salesforce) including quality of data entry and other job updates.
- Review customer feedback through 5-star reviews (NPS) Google Reviews and close the loop on detractor responses.
- Facilitate customer escalations to ensure satisfaction as appropriate; communicate findings to Sales Manager and GM.
- The Assistant Sales Manager may be required to perform design consultations in order to meet a sales quota if their assigned Designer Team is not achieving quarterly performance targets.
Qualifications :
- High school diploma and/or GED some college education preferred
- 5 years of direct selling consultative sales experience within a business to consumer environment preferred ideally in high-end furniture design showrooms or luxury retail environments
- Previous experience leading a team preferred
- Experience using Microsoft Office product suite (Word Excel Powerpoint Outlook SharePoint Teams)
Additional Information :
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We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Customer Service
- Google Docs
- Management Experience
- Math
- Millennium
- Retail Sales
- Computer Literacy
- Telecommunication
- Sales Management
- Leadership Experience
- Retail Management
About Company
The candidate will be part of a multidisciplinary team, where everyone collaborates with an enthusiastic attitude, passion for technology and innovation, and extensive experience in Web and Mobile development.
