Customer Care P1

Additional Locations:China-Shanghai

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees tackling some of the most important health industry challenges. With access to the latest tools information and training well help you in advancing your skills and career. Here youll be supported in progressing whatever your ambitions.

Key Responsibilities:

Ensures that all SLAs KPIs and OPIs are met. Supports the supply chain management activities.

Initiating corrective actions.

Monitors service indicators.

Executes department strategies and activities.

Recommends process/procedural improvements and helps in driving improvement initiatives and achieving the objectives of such improvement projects.

Provides dailyweekly or monthly reports on activities.

Provides frontline support for customers for critical issues consignment issues and value added services.

Analyses customer requirements and supports others to achieve anticipated results. Models strong inter-personal skills in communicating with the customer.

Ensure awareness and compliance with applicable standard operating procedures/DTP/LWI to meet comply and champion all quality and regulatory commitments of Boston Scientific.

Tracks completion of mandatory trainings.

Responsible for maintaining the required process documents needed from operational excellence perpective ( Process mapsSOP DTP etc) and ensuring the correctness completeness and relevance of these documents.

Requirements

Bachelors degree required; Masters preferred

Proficient in Japanese and Korean or Japanese and English

2-5 years of Shared Services/Global Business Services experience in managing Supply Chain management operations. Service Delivery management operational metrics and scorecards and experience within a progressive global shared service operating model

Superior problem-solving skills communication and team/interpersonal skills. Outstanding ability to diagnose problems which could be related to processtechnology strategy or people and put in place actions/measures.

Preferred experience in driving projects for improvements.

PC literacy: ability to quickly learn and productively use new software applications

IT technical skills: must understand the underlying technical aspects of technology / system / applications

International experience Self-awareness of communication styles and cultural / global differences

Requisition ID:614305

As a leader in medical science for more than 40 years we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives create value for our customers and support our employees and the communities in which we operate. Now more than ever we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.

So choosing a career with Boston Scientific (NYSE: BSX) isnt just business its personal. And if youre a natural problem-solver with the imagination determination and spirit to make a meaningful difference to people worldwide we encourage you to apply and look forward to connecting with you!