Customer SuccessCustomer Support Executive

Position Overview 

You will be managing relationships with new existing and tenured Consultants (Experts) using our Internal tools. You will have to comply with strict Compliance procedures (GDPR and PII) to ensure the highest quality of response and resolution whilst collaborating with other Customer Care and Network Management Team members across the globe.

您将使用我们的内部工具管理与新的现有的和资深顾问专家的关系您必须遵守严格的合规程序GDPR 和 PII以确保最高质量的响应和解决方案同时与全球其他客户服务和关系网络管理团队成员协作

Responsibilities

In this role you will act as a mediator between Third Bridge and external experts through:

• Managing specialist relationships to effectively provide their services to clients

• Resolving and addressing customer questions and complaints provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution

• Ensure data is up to date and accurate

• Ensure positive experience for our internal/external stakeholders 

• Answer and respond to queries through various forms of communication (e.g. phone and email) 

• Listen and respond to internal/external stakeholder needs feedback and concerns 

• Ensure smooth handover between internal departments and teams where needed

• Work in a collaborative environment to meet and exceed assigned goals

• 管理专家关系有效地为客户提供服务

• 及时解决和处理客户问题和投诉提供适当的解决方案和替代方案跟进以确保问题得到解决

• 确保数据是最新的和准确的

• 确保为我们的内部/外部利益相关者带来积极的体验

• 通过各种沟通形式例如电话和电子邮件回复和响应查询

• 倾听和回应内部/外部利益相关者的需求反馈和关注

• 在需要时确保内部部门和团队之间顺利交接

• 在一个协作的环境中工作以达到并超越分配的目标

Qualifications :

A successful candidate will have: 

• 1 years relevant administrative and/or customer service experience 

• Excellent interpersonal written and verbal (over the phone) communication skills

• Ability to handle stringent deadlines/multi-tasking

• Ability to cultivate and manage strong relationships with senior executives 

• Adept at conflict management and resolution

• Flexibility in time management particularly when working across international time zones and working hours

• Motivated self-starter organized detailed-oriented and ability to work independently 

• 1 年以上相关行政和/或客户服务经验

• 出色的人际交往能力书面和口头通过电话沟通技巧

• 掌握多种语言能够使用普通话和英语进行专业的对话

• 具备处理严格截止日期/多任务处理的能力

• 具备培养和管理与高级管理人员建立牢固关系的能力

• 擅长冲突管理和解决

• 时间管理灵活特别是在跨国际时区和工作时间工作时

• 积极主动有条理注重细节并具备独立工作能力

Additional Information :

Whats on Offer:

• A competitive salary and benefits package acknowledging your contribution to our continued success.
• Enjoy comprehensive benefits including pension contributions private medical insurance supplementary housing allowance and more.
• Appreciate good work-life balance with 15 vacation days flex days and work from anywhere for one month per year.
• Be part of our engaging culture with social events professional development and a dynamic supportive team.

Apply Now:
If youre ready to contribute to a team that values innovation collaboration and the pursuit of excellence Third Bridge is looking for someone like you. Join us to make a tangible impact with your work learn from the best and help shape the future of technology.

The successful candidate must by the start of the employment have permission to work in the country they are applying.

We know that to be truly innovative we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role please apply anyway and we will be happy to consider your application.  

Remote Work :

No

Employment Type :

Full-time