About the Role:

Grade Level (for internal use):

Job Description

The Role: Customer Success Manager

Grade: 10

The Location: (Beijing)

The Team: A dynamic global team focused on large global accounts. You are responsible for delivering a successful customer journey and touch points that create long term client engagement driving product adoption retention user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience.

The Impact: You will be a key member of the Customer Success Team responsible for creating executing and continuously improving the customer experience. You will work directly with the team to help our clients achieve their business this role you will partner with key senior stakeholders across Commercial and Product organizations to establish and refine best practices.

Responsibilities:

• Lead client engagement initiatives driving product adoption retention.
• Build strategic plans for product adoption on the account level within your Book of Business and lead the initiatives with various internal stakeholders to achieve your objectives
• Build and maintain strong relationships with clients at all levels and become their partner i.e. end-users business heads senior managers etc.
• Proactively assess and address user needs in order to drive the best possible client experience
• Create awareness in the user base of existing and new offerings and advise the best solutions so that it is relevant and effective to users
• Identify referral opportunities for S&P Global Market Intelligence and cross-divisional services as part of client outreach

• Raise product/service enhancement queries provide client feedback on core products. Keep team informed of competitive landscape and process changes
• Drive adoption of tools that support and enable Customer Success Associates to be more effective (i.e. SalesLoft etc.)
• Inspire proactive activity and foster a positive and collaborative culture across Customer Success team as well as all stakeholder teams

What Were Looking For:

Qualifications:

• Bachelors degree. Holder in Finance Economics or related working experience is preferred
• Minimum 3 years of relevant Sales or Clients Servicing experiencein the financial sector (either at a vendor or a Financial Institution such as Investment Management/Investment Banking/Private Equity Institution/Corporate Treasury) is preferred
• A persistent and proactive mindset to drive growth across client accounts with confidence
• Strong knowledge and understanding of Capital Markets and Financial Services Industry
• Excellent problem-solving skills and analytical capabilities (e.g. financial modeling)
• Solid presentation and communication skills (face to face large groups remotely)
• Team player and able to collaborate with global counterparts
• Ability to think creatively and optimize processes. Aptitude for problem solving organized and detail oriented with strong written and oral communications skills.
• Advanced knowledge of Salesforce Microsoft Excel and MS Office

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

Manager