Service Writer
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Job Location:
Saint John - Canada
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Reporting to the Service Manager the Service Writer is a confident energetic CUSTOMER FOCUSED member of the Service department.
- Greet and WELCOME customers.
- Open Repair orders with accurate and thorough information including the details of the vehicle concerns to assist with proper diagnosis.
- Verify open warranty recalls or campaigns available for the customer.
- Confirm Warranty eligibility and process the warranty claims.
- Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
- Maintain this communication with the customers throughout the repair process including the customers approval of the repair an estimate of the cost and an expected time of completion.
- Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
- Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
- Maintain an organized work space and adhere to all company policies and procedures.
- Other administrative duties as assigned by the Service Manager or Foreman.
Required Experience / skill set
- Strong computer skills with an emphasis on Windows based programs and MS Excel & Word. Experience with KARMAK is an Asset
- Minimum of 3 years Automotive / Truck dealership experience.
- Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment
Job Types: Full-time Permanent
Benefits:
- Competitive Salary
- Extended Health Care
- Dental Care (Basic Major)
- Disability insurance
- Life insurance
- RRSP Match
- Store discount
- Vision care
- Safety Footwear Reimbursement
- Wellness Reimbursement
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- service advisor: 2 years (required)
- Customer Service: 2 years (required)
Key Skills
- Photography
- Proofreading
- Fact check
- Interviewing
- AP Style
- Journalism
- SEO
- Copywriting
- Creative Writing
- Wordpress
- Blogging
- Writing Skills
About Company
Bayview Trucks & Equipment has an immediate opening for a Service Technician exclusively working the evening shift at our Saint John location. The Service T...
