Guest Service Agent Night Auditor (Part Time)
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Guest Service Agent - Night Auditor (Part Time)
First impressions are everything! Your engaging smile and personality are the essence of a great Night Auditor with Fairmont Hotels & Resorts. As you personally greet our guests and assist them throughout the day you will be empowered to deliver on our mission of turning moments into memories for our guests.
What you will be doing:
Reporting to the Front Office Manager your essential job functions include but are not limited to:
Greet check in and settle guest accounts while ensuring all service standards are followed
Be knowledgeable regarding all guestrooms suites and services at the hotel
Maintain current and correct posting of all charges
Resolve customer concerns and complaints ensuring guest satisfaction
Assist in handling emergency situations
Train motivate and develop front desk agents
Perform cashiering functions accurately
Review routing rates and allnight auditing functions
Cash handling which includes currency exchange and balancing a float
Serve as a sales agent promoting and up-selling hotel services
Monitor rooms inventory to assist in maximizing rooms revenue
Other duties as required or assigned
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling pushing pulling lifting.
Occasional ascending or descending ladders stairs and ramps.
Working night shift (11:00 pm 7:00 am)
Qualifications :
Your experience and skills include:
High school diploma is needed
2 years of college is an asset
One year of hotel front desk agent or night audit experience as an asset Property Manager Opera Microsoft Office as an asset
Previous PMS experience is an asset
Previous experience in front office in similar role preferably a 4/5 Star/Diamond hotel
Ability to communicate in English both verbal and non-verbal
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment and manage conflicting priorities
Must have the ability to hand cash effectively and accurately
Computer literate and experience with front office applications a strong asset
Ability to work cohesively as part of a team with minimal supervision
Ability to anticipate and focus attention on guest needs
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.
Additional Information :
Whats in it for you:
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year)for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities. The sky is your limit
Hourly Rate Range: $24.17 - $25.17 CAD Gross per hour
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Work :
No
Employment Type :
Part-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
