INTERNSHIP Customer Service Representative (4 months)
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Sika Canada Inc. Internship Program is looking for collaborative results-oriented candidates with strong critical thinking and communication skills. The internship is designed to give you an understanding of how safety is driven at a company who prioritizes safety first and has a strong safety culture.
During the internship you will be exposed to various aspects of customer service management. You will develop the skills and knowledge needed to provide a solid foundation to build a career in the construction material manufacturing.
Duration: 4 Months Internship (May 1st to August 30th 2026)
Overview: Under the mandate of the Logistic Coordinator at Brantford facility a Customer Service Representative is responsible for:
- Processing customer orders in SAP
- Coordinating with Logistics Production and Inventory Planning to ensure that customers receive their products on-time.
- Communicating regularly with Sales Representatives in each target market to support customer needs.
- Supporting existing accounts and maintaining a strong relationship with key contacts.
Core Functions:
Support Sikas Customer Service department by participating in projects or initiatives identified by the site. This could include:
- Enter orders process payments and ensure shipment
- In each order verify products quantity pricing shipping dates and special requirements including export documents and technical documents where necessary.
- Coordinate with Team Leads Logistics Production and Inventory Planning to ensure that products are delivered on-time.
- Receive inbound calls and emails and provide existing or prospective customers with information on placing an order order details pricing information or necessary documentation.
- Ensuring complete customer satisfaction when required coordinate with teams to complete files that may include returns credits delays or claims.
Qualifications :
Minimum requirement
- College degree with a minimum of 2 years experience in Customer Service
- Must have excellent computer skills (Microsoft Office Suite)
- Experience with SAP would be a strong asset
- Experience with Salesforce would be an asset
- Follow Sikas training applicable to the position including SMS Health and Safety Environment
Preferred Education
- Pursuing a college degree in business or any related field.
Location of internship is Brantford ON. Internship will be conducted in-person
Additional Information :
- Join the family of Sika AG with over 35000 employees and companies set up in over 100 countries which provide ample of opportunities to grow.
- Many of our employees describe their working relationships at Sika as friendly personable and sincere. We call this the Sika Spirit.
- For such a large company we have a surprisingly flat hierarchy with direct decision-making processes and decentralized organizational units.
- We firmly believe that the diversity of our workforce is a key contributing factor to our success story.
Sika is committed to a work environment that supports inspires and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race color religion sex pregnancy sexual orientation gender identity age disability national or ethnic origin or other protected characteristics.
Sika Canada discloses that we use Artificial Intelligence (AI) tools to assist in the initial screening of applications. However we want to emphasize that AI does not make final decisions or eliminate candidates from consideration. Our dedicated hiring managers and recruiters carefully review all applications to ensure a fair and comprehensive evaluation process. This approach combines the efficiency of AI with the expertise and judgment of our experienced hiring team allowing us to identify the best candidates while maintaining a human-centered hiring process.
Remote Work :
No
Employment Type :
Intern
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing ... View more
