Cartveyor Operational Support Specialist
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Job Location:
Milwaukee, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
PFlow Industries
Milwaukee WI
Summary
The Cartveyor Senior Operations Analyst is responsible for managing a high volume of incoming inquiries and providing comprehensive support to internal and external customers dealers and installers regarding parts for Cartveyor (CV DCV & GK) equipment. This role is responsible for generating detailed quotations processing sales orders and resolving product or service issues independently ensuring all are done in accordance with company procedures and policies meeting internal and external customer requirements. This role will also be involved in project management materials management and continuous improvement initiatives.
Essential Duties And Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
- Leads communication with customers and internal teams providing assistance and problem resolution.
- Manages a high volume of incoming calls and emails from customers dealers installers and end-users regarding parts needed to repair or maintain the full range of PFlow Cartveyor equipment. Must respond to all inquiries in a timely manner that meets or exceeds the customer service response standards set for the Cartveyor Business Unit.
- Generates detailed quotations processes sales orders and provides comprehensive frontline support to PFlow customers by managing requests from initial inquiry to completion ensuring customer satisfaction.
- Initiates and manages Case IDs warranties and RMAs (Return Material Authorizations) in M2K system.
- Provides proactive tracking information and updates to customers.
- Researches and identifies parts needs independently by locating drawings manuals part numbers and consulting with Technical Support Advisors or Engineering as needed.
- Resolves product or service issues promptly and independently by clarifying the customers concern determining root cause explaining resolution steps expediting the correction and managing through to resolution.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Requires a college degree.
- Requires the ability to exercise diplomacy and tact in all verbal and written communications.
- Requires excellent problem-solving skills and the ability and desire to develop implement and communicate practical solutions.
- Requires excellent communication skills to effectively relay verbal and written information in a professional manner to all levels of management all departments and customers.
- Requires advanced Microsoft Office and application skills (Word Excel PowerPoint Outlook Teams Power BI etc.).
- Requires the ability to learn and develop proficiency in M2K ERP software.
We Make it Easy
Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
Required Experience:
Junior IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
At MRA, we deliver best-in-class HR Services customized to meet your business needs – all at a price you can afford. Through our proven approach to HR excellence, we maintain a sole focus on delivering unmatched expertise and value to businesses – from small- to medium-sized businesse ... View more
