Aftersales Operations Specialist

At Polestar we dont just drive innovation in our cars our entire business model is different from our competitors. Were looking for a creative innovative experienced and hands-on professional to take the wheel in supporting our Aftersales team in delivering operational excellence.

Let us describe the challenge we offer

The Aftersales Operations Specialist will be responsible for monitoring and supporting programs and initiatives that drive win-win solutions for Polestar consumers and its retail partners. You will take part in optimizing parts & service processes managing retailer performance performing routine audits and analysis as well as playing an active role in supporting various programs and activities. You will play a key role in working closely with our retail partners and identifying opportunities that support our consumer journey. This role may require10-15% overnight travel throughout North America as required.

What youll do

• Coordinate with the parts support and retailer support teams to be sure Polestar service points are addressed in a timely manner.

• Support in communications for all parts and service-related activities to authorized service locations.

• Create and update all service & parts bulletins and newsletters for our North American service locations.

• Process and fulfill retailer parts orders and VOR requests performing routine audits and tracking of parts inventory.

• Collaborate projects alongside internal teams to launch new platforms and initiatives for retail partners ensuring data accuracy and policy adherence.

• Champion service loaner programs and fleets that meet retailer requirements ensuring minimum counts and performing all necessary audits.

• Take lead in retailer activations in our internal systems ensuring seamless integration for accesses platforms and provide coaching and guidance for new service staff.

• Work closely with our Customer Experience department to help improve customer service and seek opportunities to mitigate escalations.

• Administer access across aftersales systems ensuring correct permissions processing deactivations and maintaining accurate records and data.

• Process any required sundry payments to retailers.

• Support with ad hoc projects as required.

Who you are

• 3 -5 years of experience in automotive industry or relevant dealership experience required.

• Bachelors degree in a related field or equivalent professional experience.

• Excellent communication skills both written and orally.

• Ability to communicate with stakeholders internally and externally with a high level of professionalism.

• Comfortable managing competing priorities while managing outcomes and deadlines.

• Consumer centric mindset and able to understand the needs of a premium customer.

• You thrive in a fast paced ever changing work environment.
  

People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive diverse and innovative. Together we are creating collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand determined to improve the society we live in.

Is this you If you are interested in joining the Polestar family dont wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey Which is electric by the way...