ACES Sr. Program Manager Fulfillment Center Learning, Amazon Customer Excellence System (ACES)

As the Learning Program Manager for Fulfillment Centers (FCs) you will be the guardian of quality training at Earths most customer-centric company! More specifically you will be responsible for the creation and adoption of associate Training content and programs at Amazons First Mile network.

As the Program Manager you will be accountable for the programs roadmap planning cycles financial entitlement strategy structure and content. You will oversee a team of field trainers to ensure the continued training and ops excellence of our associates and leaders at FC operations around the country.

Key job responsibilities
Your core activities and responsibilities include:
- Being a Subject Matter Expert (SME) on all operational processes;
- Creating end-to-end training programs;
- Overseeing content creation and its continuous update;
- Performing audits to ensure continuous training adoption;
- Creating and reporting appropriate metrics that measure the programs success and adoption rates per Amazons standard processes;

A day in the life
You will be working closely with all Ops teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work. You will be responsible for associate training including onboarding on- and off-peak.

About the team
The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.

- Bachelors degree
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Knowledge of Excel at an advanced level
- Speak write and read fluently in English

- Experience leading process improvements
- Masters degree or MBA in business.

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