Client Success Representative

Entry-Level Client Success Representative (On-Site)

This is an in-person position. Candidates must be able to commute Monday through Friday.

We are looking for a friendly reliable and motivated Customer Service Representative to join our on-site this role you will be the first point of contact for customers visiting our location assisting with questions resolving concerns and helping them navigate our products and services. Your interactions play a key role in shaping the customers experience and building long-term loyalty.

A great fit for this position is someone who enjoys working with people communicates clearly and is eager to learn. You will work closely with team members and other departments to ensure customer needs are met quickly and professionally.

Key Responsibilities:

Greet and assist customers in-store with questions needs and product information.

Provide accurate details about services pricing and company offerings.

Address customer concerns and resolve issues promptly and professionally.

Maintain a positive helpful attitude in all interactions.

Document customer interactions and updates accurately.

Follow up with customers when needed to ensure their issue is fully resolved.

Escalate complex issues to the appropriate department when required.

Support customers with orders changes and cancellations.

Collect customer feedback and share insights with management.

Participate in regular training to build product and policy knowledge.

Work collaboratively with team members to deliver excellent service.

Track and report common customer questions or concerns.

Stay up to date on company procedures promotions and policies.

Assist with in-store marketing efforts and communicate promotions to customers.

Contribute to a positive team culture and offer support to colleagues.

Requirements:

High school diploma or equivalent (some college a plus but not required).

Previous customer-facing experience is helpful but not mandatory.

Strong verbal and written communication skills.

Comfortable learning new systems tools and basic customer service software.

Ability to multitask and stay organized in a fast-paced environment.

Strong problem-solving skills and a proactive mindset.

Ability to work independently and with a team.

Reliable punctual and able to maintain professionalism under pressure.

Flexible availability including occasional weekends or holidays if needed.

Willingness to participate in ongoing training and skill development.

Positive attitude and a strong commitment to helping customers.

Required Skills:

problem-solvingexcellent organizational skillscommunication skillscustomer feedback gatheringbilingual or multilingual abilitiesability to multitask and prioritize effectivelyproficiency in customer service softwarelanguage fluencyability to multitask and prioritize under pressurecustomer satisfactionability to multitaskcrm knowledgeability to multitask and prioritize effectively under pressureflexibility in scheduleknowledge of crm systemsproficiency in customer service software and toolsflexibility in schedule availabilityprioritizationcustomer feedback managementbasic understanding of business operationscustomer service software proficiencyproblem resolutionservice excellencecustomer service and supportwritten communicationproblem-solving skillsanalytical abilitiesfluent in multiple languagessalescommunicationcrm systems familiaritycustomer service experienceresilienceempathyanalytical skillscustomer feedbackinterpersonal skillsorganizational and time management skillsfamiliarity with crm systemsoral and written communication skillsteamwork and collaborationproblem-solving abilitiesbilingualismdocumentationflexibilityflexible schedulingmultitasking and prioritizationactive listeningstrong oral and written communicationpositive attitude and resiliencecrm familiaritystrong analytical and problem-solving abilitiesteamworkability to multitask and prioritizeflexibility and adaptabilityfamiliarity with crm systems and practicesorganizational skillstime management skillsproblem solvingresilience in challenging situationsadaptabilitysales supporttime managementorganization skillsmultitaskingmulti-taskingexcellent organizational and time management skillsoral communicationstrong oral and written communication skillsbasic understanding of business operations and customer needsteam collaborationcollaborationpositive attitudecustomer service representativescustomer satisfaction and service excellencecustomer service softwarecustomer relationship management (crm)customer serviceflexible schedule availabilityconflict resolutioncustomer feedback analysiscustomer satisfaction commitmentstrong interpersonal skillsorganizationeffective communicationstrong communication skillscrm systemsstrong analytical skillscustomer service skillsanalytical and problem-solving abilitiescrm systems and practices