Client Technologies Specialist 2 AV Conferencing
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Job Location:
Augusta, ME - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Client Technologies Specialist 2 is responsible for creating and maintaining documentation for audio/visual (A/V) conferencing systems. This includes inventory site surveys installation troubleshooting guides and self-service instructions. The role also involves creating a service catalog updating service offerings and supporting the replacement/refresh of existing systems. Travel is required and the specialist will use state vehicles for travel outside of Augusta and personal vehicles within Augusta (with mileage reimbursement).
The Client Technologies Specialist 2 is responsible for creating and maintaining documentation for audio/visual (A/V) conferencing systems. This includes inventory site surveys installation troubleshooting guides and self-service instructions. The role also involves creating a service catalog updating service offerings and supporting the replacement/refresh of existing systems. Travel is required and the specialist will use state vehicles for travel outside of Augusta and personal vehicles within Augusta (with mileage reimbursement).
Location:Augusta Maine United StatesnWashington District of Columbia United States
Responsibilities:
- Create a complete inventory of all A/V conferencing systems.
- Develop documentation for each type/category of A/V conferencing system including site survey assessment product selection purchasing installation deployment and decommissioning.
- Create technician-centric documentation for support and troubleshooting.
- Develop self-service instructions for use and basic troubleshooting.
- Manage replacement/refresh of existing systems.
- Create a process for periodic quote/price updates.
- Work with management to create a service catalog for A/V Conferencing.
- Update A/V service offerings.
- Create a complete inventory of all A/V conferencing systems.
- Develop documentation for each type/category of A/V conferencing system including site survey assessment product selection purchasing installation deployment and decommissioning.
- Create technician-centric documentation for support and troubleshooting.
- Develop self-service instructions for use and basic troubleshooting.
- Manage replacement/refresh of existing systems.
- Create a process for periodic quote/price updates.
- Work with management to create a service catalog for A/V Conferencing.
- Update A/V service offerings.
Required Skills & Certifications:
- Technical writing and documentation experience
- Experience with Microsoft products such as MS Teams and Excel
- Organization skills
- Time management and scheduling skills
- Clean driving record
- Customer service skills
- High School Diploma
- Technical writing and documentation experience
- Experience with Microsoft products such as MS Teams and Excel
- Organization skills
- Time management and scheduling skills
- Clean driving record
- Customer service skills
- High School Diploma
Preferred Skills & Certifications:
- Experience with Lenovo ThinkSmart products and/or Logitech systems
- Experience with audio/visual conferencing systems
- Knowledge of Lenovo ThinkSmart products and management portal
- Knowledge of Logitech Rally ecosystem and Sync management portal
- Knowledge of Microsoft Teams Rooms management infrastructure
- Knowledge of Zoom Meetings management infrastructure
- Experience with Lenovo ThinkSmart products and/or Logitech systems
- Experience with audio/visual conferencing systems
- Knowledge of Lenovo ThinkSmart products and management portal
- Knowledge of Logitech Rally ecosystem and Sync management portal
- Knowledge of Microsoft Teams Rooms management infrastructure
- Knowledge of Zoom Meetings management infrastructure
Special Considerations:
- Must reside within an hour radius of Augusta ME.
- Must upload a current screenshot picture onto the interview request page in dotStaff as a PDF file.
- Vendors MUST be present at the beginning of the interview to validate their candidate.
- eVerify must be completed & uploaded no later than the contractors third day of contract.
- State of Maine required credentials must be met and uploaded to contractors dotStaff profile prior to reporting for their first day.
- Must reside within an hour radius of Augusta ME.
- Must upload a current screenshot picture onto the interview request page in dotStaff as a PDF file.
- Vendors MUST be present at the beginning of the interview to validate their candidate.
- eVerify must be completed & uploaded no later than the contractors third day of contract.
- State of Maine required credentials must be met and uploaded to contractors dotStaff profile prior to reporting for their first day.
Scheduling:
- Monday through Friday 7:00am to 4:00pm or 8:00am to 5:00pm.
- Monday through Friday 7:00am to 4:00pm or 8:00am to 5:00pm.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
